Manager, Clinical Operations

Hi, we're Oscar. We're hiring a Manager to join our Clinical Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

You will oversee the day to day operations of a virtual clinical practice. You will be responsible for managing medical assistants, administrative assistants, and workforce management analysts to ensure efficient workflow, exceptional patient experience, and reliable provider support. You should be process driven, people focused and thrive in a fast paced, technology enabled care environment.

You will report into the Director, Clinical Operations.

Work Location: This position is based in our NYC office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $98,400 - $129,150 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Lead day to day operations of a virtual clinical practice, overseeing medical assistants, administrative assistants, and workforce management analysts.
• Ensure staffing level, scheduling coverage, and workflow execution meet clinical and operational KPI’s.
• Provide direct supervision, coaching, and performance management for all assigned team members.
• Partner with workforce analysts to forecast volumes, optimize staffing models, and ensure adherence to schedule productivity targets.
• Monitor operational dashboards and queue performance; identify trends and implement process improvements.
• Serve as the operational point of contact between clinical support teams, providers and clinical leadership.
• Support onboarding, training and ongoing competency development of staff.
• Collaborate with cross-functional teams such as provider operations, licensing/credentialing, and quality to ensure seamless clinic operations.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 4+ years of experience in healthcare operations, clinical administration, or similar environment
• Prior leadership experience managing clinical or administrative staff
• Strong understanding of clinical workflows, virtual care operations, and scheduling/workforce management practices.
• Proficiency with virtual care platforms, EHRs, and operational tools

Bonus points:

• Experience in Virtual Primary Care, Urgent Care or telehealth environments
• Experience leading multi-disciplinary teams (Medical Assistants, Admin Assistants, Workforce Management)