Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that’s 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently.

Join our team and make a difference in patient care.

What You’ll Do

Digital Transformations - Work closely with our Customer Success team to coordinate partner launches post-sale. Onboard mid-market customers to the Parachute Platform utilizing strong project management principles. Partner with customer leaders to drive rapid growth of Digital Ordering across their network.
Activations - Dig deep on process and recommend workflow solutions to streamline client operations and improve the user experience. Retain clients by using feedback and data to identify at-risk behaviors and proactively engage with clients to provide solutions.
End User Training - Roll-up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support
Integrations - Become an expert in Parachute Platform interoperability and utilize our many EHR integration opportunities to embed seamlessly within our partners’ workflows
Data Reporting - Develop and share insights externally to partners and collaborate on opportunities/challenges cross-functionally
Process Improvement - Identify and execute on process improvements to make our onboarding and transformation process more effective
New Product Launches - Show partners the delightfully simple experiences we build and roll them out, communicating feedback to our Product teams

About You

Process-oriented; develop roadmaps to operationalize account strategy
Problem solver; adaptable with a relentless solutions mindset
Demonstrated leader and self-starter within a cross-functional team
Strong communicator who can extract and synthesize info from experts
Customer-centric with expertise in account or client management
Fast learner who can come up to speed on detailed topics quickly

Requirements

Passionate about improving patient outcomes in the healthcare space
1-2 years of experience in project-based work in healthcare
Customer-facing experience within healthcare
Prior software or SaaS experience highly preferred

Benefits

Medical, Dental, and Vision Coverage
401(k) Retirement Plan
Remote-First Company with a NYC office, offering a physical workspace for our greater New York City area employees.
Equity Incentive Plan
Annual Company-Wide Bonus (up to 15%)
Flexible Vacation Policy
Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
Monthly Internet Stipend
Annual Home Office Stipend
Co-Working Space Reimbursement
Annual stipend for education and development

Base Salary (based on level and experience)

$58,500 - $80,000

California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here.

We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position, nor will it provide assistance in obtaining temporary work authorization

Health Systems Implementation Associate

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