Risk Operations Program Manager

About Us:

At Parafin, we’re on a mission to grow small businesses.

Small businesses are the backbone of our economy, but traditional banks often don’t have their backs. We build tech that makes it simple for small businesses to access the financial tools they need through the platforms they already sell on. 

We partner with companies like DoorDash, Amazon, Worldpay, and Mindbody to offer fast and flexible funding, spend management, and savings tools to their small business users via a simple integration. Parafin takes on all the complexity of capital markets, underwriting, servicing, compliance, and customer service for our partners. 

We’re a tight-knit team of innovators hailing from Stripe, Square, Plaid, Coinbase, Robinhood, CERN, and more — all united by a passion for building tools that help small businesses succeed. Parafin is backed by prominent venture capitalists including GIC, Notable Capital, Redpoint Ventures, Ribbit Capital, and Thrive Capital. Parafin is a Series C company, and we have raised more than $194M in equity and $340M in debt facilities.

Join us in creating a future where every small business has the financial tools they need.

About the Position

As Risk Operations Program Manager you’ll work across our Risk Operations team to implement controls, programs and processes that protect Parafin and its customers from fraudulent activity. Projects can vary and range from working on Parafin’s fraud prevention efforts, KYC optimization, preparing Parafin’s operations team for new products and new platforms, and collaborating with product to ensure new features and products launch with scalability of operations in mind

You’ll collaborate with data scientists, engineers, partner platforms, product managers and more, and will influence product and engineering roadmaps. 

What you’ll be doing

• Create best-in-class user experiences for customers impacted by risk decisions, in addition to up-leveling our operations tooling, capabilities, and procedures

• Partner closely with data science, engineering, product, legal and compliance, and operations at Parafin to scale Parafin’s fraud prevention program, and own the roadmap for Risk and Fraud for each product

• Engage with Banking/financial partners and vendors where necessary on our fraud and operational program

• Balance fraud/loss prevention with customer experience 

• Develop and monitor key metrics around fraud losses, customer experience, and operational efficiency

• Collaborate with broader Risk and Ops teams, Legal and Compliance, and Engineering to leverage and advance risk systems and infrastructure

• Drive continuous improvement by learning from internal and external risk events.

What we’re searching for

• Understanding of the card payment ecosystem

• Understanding of KYC systems / vendors

• Understanding of ACH money movement systems

• Proven ability to excel in ambiguous environments, and make informed trade-offs weighing risk management with business growth

• Ability to translate a deep technical understanding of our product and partner requirements into informed prioritization decisions

• Superb communication skills (writing, data, oral)

• Natural problem solver, both with data and with people

• Proven ability to work and thrive in productively chaotic environments

• Ruthless prioritizer; a creative and analytical thinker

• T-shaped skills -- equally comfortable diving deep into financial minutiae and analyses, and zooming out to frame a high-level narrative

We Prefer If You Have

• 6+ years of relevant experience, preferably Operations or Risk/Fraud experience ideally at a fintech/payments startup

What We Offer

• Salary Range: $190k - $220k

• Equity grant

• Medical, dental & vision insurance

• Work from home flexibility

• Unlimited PTO

• Commuter benefits

• Free lunches

• Paid parental leave

• 401(k)

• Employee assistance program
  

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.