Passionio·10 days ago
We’re Passion.io - and we’re on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ Creators share their brilliance with over200,000 users (and counting!) worldwide. We're now looking for a Customer Success Manager who’s obsessed with outcomes, retention, and making creators feel like they’ve found their people.
But….. This isn’t your average CSM role.
You won’t just be responding to tickets or sending check-ins - you’ll be an activation and retention strategist, guiding high-impact creators through their app journey and helping them grow their business from idea to income.
This role is especially suited to someone who enjoys helping creators think like business owners - translating ideas into monetisable products, simplifying systems, and guiding creators toward sustainable growth. You don’t need to be deeply technical, but you do enjoy understanding how things work behind the scenes and aren’t afraid of workflows, automations, or backend logic.
💡 Your zone of genius: onboarding + retention + strategic touch-points.
🚀 Your Mission? You’ll be the voice, brain, and heart behind every successful creator.