Site Reliability Engineer

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ generated by creators since Patreon's inception

• 100 million+ free memberships for fans who may not be ready to pay just yet, and

• 25 million+ paid memberships on Patreon today.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Site Reliability Engineer to support our mission.

This role is remote with optional in-person attendance in either the New York or San Francisco office. Expect to travel a handful of times per year for team building and collaboration offsites.

About the Team

We’re a high-performing team of Site Reliability Engineers who move fast, operate with high candor and low ego, and bring a get-it-done mindset to everything we do. We take reliability seriously, but never ourselves. If you’re looking to solve hard problems with smart, fun people who care deeply about building a rock-solid platform, you’ll fit right in.

About the Role

• Contribute to high impact AWS cloud infrastructure initiatives to improve the performance, reliability, and cost efficiency of Patreon’s rapidly growing platform.

• Participate in operability reviews and production readiness reviews to ensure the scalability, resiliency, and operability of new and existing product features.

• Advocate and implement Site Reliability Engineering practices including SLIs, SLOs, and SLAs across the engineering organization to improve our operational excellence.

• Enhance the feature set of our new kubernetes developer platform and work with partner teams to migrate their workloads over to it.

• Provide a delightful and automated experience to our constituent teams by developing tooling and automation to facilitate self service for routine tasks.

• Support and maintain critical infrastructure components including our infrastructure as code project, centralized observability stack, and Cloudflare edge.

About You

• You have experience in DevOps, Site Reliability, or backend/infrastructure engineering for a company experiencing fast-paced growth.

• You are proficient with a programming language like Python and shell scripting.

• You have hands on experience implementing Site Reliability Engineering practices (SLIs, SLOs, SLAs) and like using metrics to make data based decisions

• You are knowledgeable in configuration management with a framework such as Terraform, Ansible, Chef, or Puppet.

• You've worked with continuous integration and deployment systems, and have ideas about how to build and improve those systems.

• Your documentation and verbal communication skills are excellent, and you're able to collaborate and rally support with people on and off your team.

• You have productive habits, healthy process awareness, and good teamwork skills and instincts.

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field, or equivalent work experience

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win.

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver.

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements.

At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.

The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

Patreon reserves the right to modify or update compensation and benefits at any time.