Fraud Monitoring Team Lead

A universe of opportunities. Open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

We’re looking for a self-learner and proactive thinker a strong leader who works well under pressure with a hands-on spirit and a can-do approach!

What will you be doing?

1. Managerial:
   • Lead and manage a team of FinCrime analysts / Risk Data Analysts
   • Coach, train, motivate, and drive the performance of the team
   • Ensure FinCrime/Risk Operations are performed smoothly, effectively, and efficiently, while meeting regulations and SLAs
   • Manage team practices, provide ongoing feedback, foster teamwork and collaboration, and meet team and company goals
   • Support the team to achieve its operational objectives, manage workloads and analysts’ professional development
   • Set individual and team KPIs, ensure adherence, and manage expectations and performance
   • Prioritise and balance competing operational urgencies, ensuring critical reviews and escalations are handled promptly and effectively
   • Oversee day-to-day queues and ensure quick turnaround for time-sensitive payment reviews
2. Professional:
   • Manage professional aspects of Risk data analysis and risk controls development, and act as an escalation point
   • Supervise and monitor Risk research and deliverables
   • Ensure performance based on established goals, benchmarks and milestones
   • Drive innovation and automation to support scale and efficiency
   • Ensure consistency in practices, policies, and procedures
   • Identify and address gaps and opportunities in performance
   • Lead real-time monitoring and investigation of high-priority transactions, ensuring swift decision-making and minimal business disruption
   • Oversee operational queues and manage short review-time SLAs for payment holds and escalations
   • Collaborate with Business and Product teams to provide rapid responses on urgent cases and maintain strong alignment with business priorities
3. Interpersonal:
   • Work closely with other teams and departments to develop risk-related tools, processes and products that improve both risk mechanisms and customer experience
   • Communicate and collaborate with large enterprise clients and external partners
   • Partner closely with Business Teams to ensure clear communication, alignment on priorities, and effective handling of time-sensitive reviews
   • Act as a bridge between Risk Operations and the business, balancing customer experience with risk mitigation under tight timelines

Is this you?
The Payoneers are:
Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

Have you done this kind of stuff?
• Bachelor’s degree – a must
• At least 3 years of proven managerial experience – a must
• Minimum 2 years of professional experience in online risk/compliance management, fraud prevention, or risk operations within a global payments/remittance/e-commerce environment – a must
• Excellent communication skills in English (written and spoken) – a must
• A positive, energetic, and communicative people-person – a must
• Data-driven mindset with strong analytical skills and proficiency in SQL, BigQuery, and BI platforms – a must
• Proven cross-team collaboration and interpersonal skills
• Highly organized, energetic, and proactive
• A problem solver who thrives under pressure
• Flexible, emotionally agile, and adaptable to change in a fast-paced environment
• Independent thinker with initiative who can see processes through

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.