Lead Product Marketing Manager - Remote
•Jobgether· 14h
📣 Marketing⏰ Full-time📈 Mid Level📍 Philippines
14h ago
Pearltalent·19 days ago
Healthtech / SaaS
Remote
Full-time
CST business hours
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
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Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
Our client is a fast-growing healthcare technology company providing digital solutions that support clinics and healthcare providers in delivering efficient, compliant, and high-quality patient services. The platform enables healthcare teams to streamline workflows, resolve operational challenges, and deliver reliable support across clinical and administrative functions. The company operates in a highly regulated environment and prioritizes accuracy, responsiveness, and customer trust.
The Customer Support Specialist serves as the first point of contact for customers using a healthcare technology platform. This role focuses on resolving Tier 1 support inquiries while applying critical thinking and investigative skills to identify root causes and deliver timely solutions. The position operates in a fast-paced, evolving environment and requires strong ownership from initial inquiry through resolution. The role is execution-heavy, customer-facing, and collaborative, working closely with internal teams to ensure consistent and high-quality support delivery. Candidates who thrive are proactive, detail-oriented, and comfortable navigating ambiguity.
You will play a key role in maintaining customer satisfaction by resolving support inquiries efficiently and accurately. Your work will directly reduce issue resolution time and prevent unnecessary escalations through thorough investigation and documentation. You will help improve operational efficiency by identifying recurring issues and contributing to better support processes and documentation. Your contributions will support trust, reliability, and long-term retention for healthcare clients.
Customer Support & Issue Resolution – 50%
Case Documentation & Systems Management – 20%
Process Improvement & Knowledge Management – 20%
Cross-Functional Collaboration – 10%