Business Process Improvement Specialist

Role purpose

We have a great opportunity for a self-starter who is looking for an opportunity to create a continuous improvement culture at PIC!  You will be joining a newly formed team at the ground level and support the Business Process Improvement Lead to deliver process improvement projects and coaching operational excellence across the company.

Key Responsibilities

Process Optimisation: Identify inefficiencies in business processes and implement improvements to create efficiencies.

Project Governance and Performance Monitoring: Support the Head of Business Process Improvement in ensuring improvement projects align with objectives and follow best practices and capture performance against continuous improvement. Capture key performance indicators (KPIs) to measure the success of process improvements.

Data Analysis & Reporting: Use data-driven insights to assess process effectiveness and recommend enhancements.

• Risk Management: Identify potential risks in business processes and develop mitigation strategies
• Coach & Support: Provide guidance to teams on new methodologies and best practices in project management.

Leadership:

• Advocate for the new direction for Business Process Improvement at PIC.
• Support stakeholders, such as business representatives and business analysts, in understanding and applying the standards and approach to process analysis.
• Understand and support the leadership of digital transformation for PIC’s Business Processes.