What is PerfectServe?
PerfectServe offers Best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.
By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.
We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.
Why Join PerfectServe?
- At PerfectServe, we're driven by a mission to improve healthcare outcomes through innovative, reliable technology.
- We're looking for a passionate and collaborative engineer to join us and become a key architect of our technical future.
- This is a unique opportunity to step into a dynamic environment and have a real impact, helping us build and tune world-class services that power clinical communication and collaboration.
Solve Meaningful Problems:
- You will tackle complex and meaningful technical challenges related to building scalable, high-availability communication systems that are critical to the healthcare industry.
Make a Visible Impact:
- You will see the direct impact of your work on improving patient care, reducing administrative burden for clinicians, and streamlining critical clinical workflows.
Grow with a Modern Stack:
- You'll work with a modern Python-based technology stack and have a real voice in its evolution.
- We believe in using the right tool for the job and empowering our engineers to make technical decisions.
- We believe that the best and most innovative solutions are born from the collaboration of people with diverse backgrounds, experiences, and viewpoints.
- We highly value team players who can respectfully challenge ideas, contribute to technical debates, and work together to achieve a collective outcome that is greater than the sum of its parts.
About the Team
- You'll be joining one of our Operator Console pods, a team of 4-6 focused on building and owning the Python and React based services at the heart of our platform.
- We operate in two-week sprints, value open and honest communication, and own our services from initial design and development all the way through to deployment and support.
How You'll Make an Impact
- As a key member of a high-performing team of Python and React experts, you will design, build, and maintain highly performant, well-structured, and well-tested code for our Operator Console services.
- Champion and evolve our team's best practices in code quality, automated testing, and observability to drive technical excellence.
- Pay it forward by formally and informally mentoring junior engineers, guiding them through technical challenges and helping them grow their careers at PerfectServe.
- Foster a 'one-team' culture by actively engaging in code reviews and providing constructive, collaborative feedback to our distributed and offshore engineering partners.
- Collaborate effectively with Product Owners, QA, and other engineering teams to deliver on complex, multi-team initiatives.
- Write Kubernetes manifests and use our CI/CD toolchain (Github Actions, Helm, ArgoCD) to deploy and manage your team's services in production.
What You'll Bring to the Team
Required Qualifications:
- 5+ years of professional software engineering experience with Python and a modern web framework (e.g., Django, Flask, FastAPI).
- 2+ years of experience deploying and managing applications in a Kubernetes environment.
- Demonstrable experience mentoring other engineers through code reviews, pair programming, and collaborative problem-solving.
- Excellent communication skills with experience working in a team distributed across multiple time zones.
- Expert-level knowledge of designing and building RESTful web APIs.
- Advanced-level knowledge of PostgreSQL or a similar relational database, including data modeling and query optimization.
- Proficiency with Git, CI/CD tools, and modern software testing best practices.
- Experience leveraging AI-powered development tools (such as Cursor, GitHub Copilot, or similar) to enhance productivity and code quality.
Beneficial Qualifications:
- Bachelor's degree in Computer Science or a related field.
- Experience with React or other frontend frameworks.
- Professional experience developing and maintaining telephony software using Twilio Voice and Taskrouter/Flex.
- Experience with a message queue system like RabbitMQ.
- Experience with observability and monitoring tools (e.g., New Relic, Datadog, Prometheus).
- Familiarity with agentic software development patterns and AI-assisted automation workflows an asset.
**Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.**
We offer a salary range of $130,000-160,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team.
The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.
We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
Benefits:
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
