Software Implementation Consultant - US Remote at PerfectServe

What is PerfectServe?

PerfectServe offers Best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.

Why PerfectServe needs YOU!

We are looking to add more consultative muscle to our Lightning Bolt provider scheduling team to ensure we’re able to identify customer pain points and apply our technology to alleviate those issues. We need top talent to deliver world class onboarding, support and relationship management experiences.

What You'll Do:

Develop and maintain product expertise and a deep understanding of our clients and their workflows
Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows
Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps
Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices
Identify, develop, and share best practices that enable clients to achieve their business goals and objectives
Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization
Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs

What You Bring to the Team:

Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients
Troubleshooting, analytical, and problem solving skills
Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships
Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change
Strong work ethic
1+ years experience in a software implementation role
Bonus: experience with SQL or other relational databases

Candidates must be located within the US and willing to participate in a 24/7 on-call rotation.

Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

**Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.**
We offer a salary range of $70,000-75,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team.
The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.
We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

Benefits:

Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K - with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

Software Implementation Consultant - US Remote

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