We’re seeking a driven and dynamic Business Development Manager who will lead sales growth for Amazon Connect and AWS-based CX solutions. You’ll work closely with solution architects and AWS teams to identify opportunities, craft proposals, and build trusted relationships with enterprise clients.
Role Overview
This role combines strategic sales leadership with a solid understanding of cloud-based customer experience technologies. You will be responsible for driving revenue by identifying new opportunities, managing the end-to-end sales cycle, and positioning our client's AWS and Amazon Connect offerings as transformative solutions for customer engagement.
Key Responsibilities
-
Identify, pursue, and close new business opportunities for Amazon Connect and AWS CX solutions in target industries such as finance, healthcare, retail, and public sector.
-
Work with internal solution engineers and AWS partner teams to develop customized proposals, demos, and presentations tailored to client needs.
-
Build and manage a strong pipeline of enterprise clients, maintaining accurate forecasting and reporting through the CRM system.
-
Conduct discovery sessions with customers to understand their contact center and CX challenges, and align them with AWS-based solutions.
-
Negotiate contracts, manage proposals, and oversee deal closures in collaboration with technical and delivery teams.
-
Develop go-to-market strategies, campaigns, and sales collateral in partnership with marketing and AWS.
-
Maintain relationships with key stakeholders across AWS, clients, and technology partners to expand sales reach and joint engagement opportunities.
Required Skills & Experience
-
7+ years of experience in B2B sales, business development, or solution selling, preferably in cloud, SaaS, or customer experience technology.
-
Proven track record in selling Amazon Connect, AWS, or contact center solutions (e.g., Genesys, Five9, NICE CXone, Twilio Flex, Avaya Cloud).
-
Strong understanding of cloud computing concepts (AWS, AI/ML, SaaS, CX technologies).
-
Exceptional communication, presentation, and negotiation skills with C-level and technical stakeholders.
-
Experience working with or through AWS partner ecosystem is highly desirable.
-
Bachelor’s degree in Business, Technology, or a related field.
Preferred Qualifications
-
Experience in solution-based consultative selling for enterprise technology products.
-
Familiarity with contact center operations, CX transformation, or digital engagement platforms.
-
Exposure to AI-driven CX, chatbots, or self-service automation.
-
AWS certification or sales accreditation is a plus.
What Sets You Apart
-
Entrepreneurial mindset with a passion for building client relationships and driving growth.
-
Ability to bridge technical understanding and business value in conversations with clients.
-
Self-starter who thrives in a fast-paced, innovative, and collaborative environment.
-
Proven success in achieving or exceeding sales targets.
