Global Senior Customer Marketing Director

The Opportunity

This isn’t a traditional customer marketing role focused solely on case studies. As Global Senior Customer Marketing Director, you’ll design comprehensive, global programs that engage customers across their full journey — transforming their success into advocacy, and advocacy into long-term loyalty.

You’ll combine strategic storytelling, community building, and executive engagement to deepen relationships with customers who are redefining what’s possible in identity security. From the Customer Advisory Board to marquee customer experiences, to lifecycle programs that build trust and recognition, you’ll shape how Ping and its customers partner to advance the future of secure digital identity.

This role is ideal for a strategic, relationship-driven leader who can blend creative vision with operational precision — someone who believes that customer success is the strongest story a brand can tell.

What You’ll Do

• Lead global customer advocacy. Build programs that identify, nurture, and amplify customer champions — across industries, geographies, and solution areas.
  
  
• Evolve customer storytelling. Go beyond case studies to create authentic, multi-format narratives that highlight how Ping Identity helps customers innovate and grow securely.
  
  
• Shape and lead the Customer Advisory Board. Build an influential global forum for collaboration with senior customer leaders, turning insights into action for Ping’s business and product strategy.
  
  
• Design marquee experiences. Create flagship customer events and experiences that celebrate innovation, strengthen relationships, and reinforce Ping’s role as a trusted partner.
  
  
• Champion the customer lifecycle. Partner with Customer Success, Product, and Sales to engage customers from onboarding through advocacy — ensuring every interaction builds value and loyalty.
  
  
• Build community. Launch initiatives and platforms that connect customers to each other, fostering shared learning and long-term engagement.
  
  
• Measure and optimize. Establish clear metrics for advocacy, engagement, and business impact, continuously evolving programs based on insights.
  
  
• Inspire a global team. Lead, mentor, and empower a talented team to deliver excellence across regions and programs.
  
  

You May Be a Great Fit If You Have

• 10–15 years of experience in B2B marketing, with at least 5 years leading customer marketing, advocacy, or experience programs in enterprise SaaS or cybersecurity.
  
  
• Proven success designing and scaling advocacy, CAB, and lifecycle programs that drive measurable business outcomes.
  
  
• Excellent storytelling and communication skills — able to craft compelling narratives that connect business impact to human value.
  
  
• Experience engaging executive-level customers, from global enterprises to high-growth innovators.
  
  
• Deep understanding of how advocacy fuels pipeline, retention, and brand reputation.
  
  
• Strategic thinker with strong execution capabilities; comfortable operating globally and cross-functionally.
  
  
• Data-driven mindset with a passion for continuous improvement and innovation.
  
  
• Bachelor’s degree required; MBA or equivalent preferred.
  
  

Why This Role Matters

At Ping Identity, our customers are shaping the digital trust landscape — from global banks to leading healthcare providers and tech innovators. Your work will elevate their voices, strengthen our partnerships, and show the world how secure identity fuels innovation.

You’ll define how Ping connects with its customers — not just through technology, but through shared purpose, authentic relationships, and meaningful experiences.

Why You’ll Love Working Here

• Opportunity to lead a global function with strategic visibility and impact.
  
  
• Work alongside passionate leaders who value innovation, collaboration, and trust.
  
  
• Shape how some of the world’s most respected brands tell their identity stories.
• Be part of a company defining the future of secure, intelligent digital experiences.

Salary Range

USA: $182,000 to $236,500

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.