The TeleSales team at Plata is a dynamic unit that plays a key role in customer acquisition and is one of the company's primary growth channels.
We manage our own in-house call center and collaborate with several external partners across Latin America. Our work is grounded in deep data analytics, effective telemarketing strategies, and close cross-functional integration to ensure the best possible customer experience.
Challenges that await you:
- Analyzing the TeleSales team's business needs and pinpointing customer acquisition growth opportunities
- Engaging with external stakeholders to understand their objectives and transforming their requests into clear, actionable requirements
- Formalizing business specifications and handing them off to the development team
- Performing analytics on the performance and effectiveness of launched features and calculating their economic impact (ROI/business case)
What makes you a great fit:
- 2+ years of experience as a Business Analyst or Product Analyst (preferably in the telecom, fintech, or telesales sectors)
- Proven ability to formulate requirements and write comprehensive business specifications
- Excellent communication skills and the ability to negotiate and align with diverse stakeholders (from call center operators to C-level executives)
- Fluency in English (Spanish is a plus)
Your bonus skills:
- Working knowledge of SQL for hypothesis testing and analytical data preparation
Our ways of working:
- Innovative Spirit: A commitment to creativity and groundbreaking solutions
- Honest Feedback: valuing open, transparent communication
- Supportive Team: a strong, collaborative community
- Celebrating Achievements: recognizing our wins together
- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
- Relocation support to one of our hubs — Mexico, Serbia or Cyprus — with assistance for the employee and their family
- Flexible work from one of our offices or remote
- Healthcare Coverage
- Education Budget: Language lessons, professional training and certifications
- Wellness Budget: Mental health and fitness activity reimbursements
- Vacation policy: 20 days of annual leave and paid sick leave
