Senior Software Engineer, Operations Automation

What you'll do

As a Senior Software Engineer in this role you will help transform how Pomelo operates by identifying manual processes and automating them with AI-powered solutions. You'll work cross-functionally to increase employee productivity and create intelligent systems that free up our team to focus on high-value work. On any given day, you may:

• Develop and maintain internal tools and systems that automate existing work and increase employee productivity using AI
• Use AI as much as possible to automate your own process of creating this software
• Collaborate with teams across the business to understand pain points and identify high-impact automation opportunities, then ensuring that they are adopted and deliver obvious value
• Rapidly prototype small AI-enabled utilities or automations and deploy them into production swiftly
• Supervise AI choices in architecture and technologies and debug complex systems when AI cannot handle them

Who you are

You're an innovative engineer who thrives on solving operational challenges through automation. You have a passion for AI tools and love finding ways to eliminate repetitive work. You get energized by seeing immediate productivity gains from your solutions. In particular, you:

• Have a strong foundation in computer science and at least two years of experience building and shipping high-quality software
• Have hands-on experience with AI/ML tools, LLMs and API integrations for automation
• Can quickly build both frontend interfaces and backend services using modern frameworks
• Act as a high-trust owner of systems that may handle sensitive data or business-critical logic
• Stay updated on the latest AI models and tools, and apply that knowledge to cross-functional automation projects

We'll be super excited if you:

• Have prior experience building AI agents, workflow automation, or process optimization tools
• Have worked in healthcare, startups, or other fast-paced environments where automation drives significant business impact
• Have experience with no-code/low-code platforms, RPA tools, or business process automation