The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Production Development Manager is responsible for increasing business at dealerships through training, monitoring production, and analyzing dealership Finance and Insurance product sales. Creates and performs training and other related services on behalf of the company by traveling to its clientele locations.
Duties and Responsibilities:
Creates and develops sales strategy plans to increase dealer profitability by using industry knowledge and expertise in the finance and insurance business.
Through knowledge, expertise, and assessment of the sales process, advise dealer finance and insurance personnel on techniques that ensure finance and insurance compliance with all customers.
Responsible for creating an action plan to increase business dealership profits through coordinated training plans, group, and individual specific training, reviewing production with dealership personnel in comparison with set goals, and provides recommendations on product enhancements.
Overseeing month to month production, by communicating with dealer principals, general managers, and finance directors on a regular basis regarding monthly production and plans by advising on strategies to increase and improve dealership profits where needed.
Provides on-going service to Finance Concepts’ dealership accounts by promoting and training on products in a professional manner. Creates and recommends most effective training on product benefits, and features. Provides clients with details regarding all products available, warranty procedures and additional details as appropriate.
Receives and resolves client inquiries, performs follow-up procedures, provides product pricing and new product information, and receives feedback regarding Finance Concepts’ products and services and makes necessary changes in order to achieve the company goals.
Using expert knowledge in the finance industry, the Production Development Manager will formulate best course of action to handle dealership and dealership customer complaints as well, has the authority to resolve disputes with regards to matters of significance. Compare and consider all options to address client issues or concerns.
Create and implement sales practices for each dealership based on research and analysis, using expertise knowledge and understanding of the Finance and Insurance business. These include financial incentives for certain products that could have significant impact on the compensation for Finance and Insurance personnel, as well as the dealer principal.
Formulate procedures within dealerships to increase profit in the Finance and Insurance department, while maintaining compliance with state and Federal laws and the dealer principal’s directive.
Meets with Finance Concepts executive management team monthly to review their accounts, provide advice on how their dealerships should be approached to increase business revenue. Notifies management of problems and corrective actions taken.
Through significant input, provides recommendations on how to incentivize Finance and Insurance pay plans and implement sales goals to exceed sales profits.
Reports competitive information to executive level management by analyzing various monthly reports and monitoring dealership production.
Negotiates and sets pricing on certain Walkaway products (such as AUL or Warranty Solutions) with new dealership clients that they introduce.
Oversees and implements monthly production meetings and training activities on behalf of Finance Concepts by presenting dealership production information as related to company products and services. Responsible for communicating and monitoring each dealership’s product directive, which ensures profitability for both the dealers and Finance Concepts.
Understand, support, and enforce Finance Concept’s sales policies and procedures to provide proper and effective service to all clients, and foster the development of long-term business relationships.
Has specialized knowledge and experience in the Finance and Insurance industry, as well as the Company’s products and services, and the required skills to make high level decisions with regards to client’s specific needs. Through this experience, knowledge and skill, the Production Development Manager can assess client needs and make recommendations accordingly.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to draft reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, internet software, order processing software, project management software, database software, and contract management software.
Education/Experience:
Two to four years related experience and/or training.
Certificates and Licenses:
Valid driver's license
Knowledge, Skills, and Other Abilities:
Oral communication skills
Written communication skills
Sales technique
Customer relations
Customer service
Technical communications
Math aptitude
Negotiation skills
Organizational skills
Professionalism
Presentation skills
Reading skills
Time management
Ability to follow procedure manual
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to drive. The employee is frequently required to stand, walk, sit, use hands, and reach with hands and arms. The employee is occasionally required to taste or smell. The employee must occasionally lift and/or move 15 to 20 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.
The noise level in the work environment is usually moderate.
