Client Access Coordinator

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Q-Centrix is the largest exclusive provider of clinical data management solutions to acute care hospitals. A market disruptor and innovator, Q-Centrix believes that there is nothing more valuable than clinical data as it is critical in delivering safe, consistent, quality healthcare for all. Bringing together deep expertise across providers, clinical knowledge, data and software, Q-Centrix provides an integrated approach that can redefine and streamline the data management and real-world application process for the healthcare industry, thereby enabling increased efficiency and exciting new solution opportunities.

Providing the industry’s first Enterprise Clinical Data Management (eCDM™) platform, Q-Centrix utilizes its market-leading software, the largest and broadest team of clinical data experts, a modern-stack software and reporting data structure, and best practices from its 1,200+ hospital partners to securely extract, curate, structure, and enhance clinical data at the highest quality level. The resulting high-quality structured clinical data is then utilized to support reporting demands, drive improved care delivery, meet financial and operational needs, enable population health workflows and power broad research use cases. Its solutions cover a breadth of clinical segments, including cardiovascular, oncology, infection prevention, trauma and real-world data applications. Q-Centrix’s platform enables its partners to access valuable clinical information that may otherwise be trapped across multiple workflow systems and clinical information platforms. Q-Centrix is positioned for continued growth as they integrate new capabilities and business lines.

Job Summary: The Client Access Coordinator supports our company’s growth by playing a key role in supporting our clinical data abstraction team by managing and coordinating access requests. In working with our Project Management, Support, and Clinical Services teams, you will help our hospital partners improve the quality of their patient care by partnering and building relationships with health system personnel to establish secure electronic access to patient records and other protected health information, thereby enabling our team members to perform remote clinical data abstraction.

Essential Functions:

• Provide basic assistance with system access requests.
• Coordinates the flow of information and ensures employees have proper access to client systems.
• Communicates with clients to gather necessary information and resolve access issues.
• Schedules appointments, processes requests, and ensures that client access is seamless and efficient.
• Acts as a liaison between clients and internal employees.
• As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities—these may evolve right along with us!

Required Abilities, Education, and Skills: Basic knowledge of client access processes, strong organizational and communication skills, ability to work independently with given direction and have organization and time management skills. Entry-level or minimal experience in customer service.

Preferred Abilities, Education and Skills: Experience with Salesforce.

Supervisory Responsibilities: None

Work environment/Physical Demands: Continuous sitting and fine manipulation.

Travel Requirements: None

Work Authorization: Legally able to work in the United States without sponsorship

Total Rewards:

At Q-Centrix, our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we need to attract, engage, and retain a talented team by providing a compelling, equitable rewards package comprised of an inclusive culture, flexible work environment, learning and development opportunities, competitive pay that rewards high performance, and robust benefits that support health and financial wellness. Add to this package a supportive community of people who help each other not only do meaningful work, but learn, grow, and have fun while doing so, and you get an organization that has earned the Great Place to Work distinction multiple years in a row!

The target hourly rate for this role is $19.23 - 21.64 an hour. An individual’s hourly pay within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.

In addition to our inclusive and innovative working environment and competitive pay, team members enjoy:

• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match.
• Opportunities for professional development.