At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
AI Learning Content Producer
Why We Have This Role
At Qualtrics, we’re redefining how organizations design, deliver, and continuously improve experiences. Software alone isn’t enough — customers need the practical skills, patterns, and guidance to put Experience Management into motion inside their business. Scaled learning is now a strategic growth lever for Qualtrics: it accelerates time-to-value, drives maturity progression, and unlocks sustainable customer outcomes.
This role exists to create modern, AI-powered learning that brings that vision to life — rapidly producing content that helps customers activate, adopt, and succeed, while strengthening community and advocacy across the XM ecosystem. You’ll be part of the Community, Learning, and Advocacy team — a cross-functional group shaping how customers learn, grow, and influence XM as a category, all within the Customer Marketing organization.
How You’ll Find Success
- You value pace over perfection — and believe high-velocity iteration beats long-form, over-produced perfection.
- You see customer learning as fast, iterative, story-driven content — closer to product marketing and creator craft than traditional corporate instructional design.
- You can turn raw inputs into crisp, structured, easy-to-consume learning quickly.
- You are fluent in applying AI tools to accelerate research → draft → refine → ship.
- You focus on delivering impactful learning experiences through rapid, agile processes.
How You’ll Grow
- Help define the next generation of Experience Management learning formats
- Build reusable patterns and frameworks that increase velocity of future learning creation
- Work across product, CS, customer marketing, community, and Labs to support scaled maturity
- You collaborate effectively across teams, leveraging diverse perspectives to create impactful learning experiences
Things You’ll Do
- Rapidly produce micro-learning modules, mini-courses, templates, and short-form learning bursts
- Use AI to accelerate transcript → module conversion, structured outlines, visual assets, and scenario / example generation
- Support publishing and discoverability across LMS, product surfaces, and community
- Support certification content updates (as needed) using AI to generate question variations
- Ship 4–8 new learning modules per month using AI-first workflows
What We’re Looking For On Your Resume
- 2–5 years experience in instructional design, content creation, customer education, enablement, or similar role in SaaS environments
- Very strong writing and simplification skills
- Demonstrated experience operating AI tools daily to multiply your output — not just experimentation or awareness
- High-velocity mindset — able to move from idea → module in days, not weeks
- Experience with publishing into LMS environments like Skilljar preferred
What You Should Know About This Team
- We’re a nimble, cross-functional group empowered to set bold goals and move quickly to achieve them together.
- Collaboration and iteration drive our success — complex challenges are tackled by sharing ideas openly and continuously refining solutions.
- We embrace strategic risks and encourage experimentation, knowing that innovation thrives when we push boundaries.
- Growth opportunities come naturally; this team values curiosity, learning, and helping each other succeed at every stage.
- Our mission centers on bringing humanity, connection, and empathy back to business, creating meaningful impact for customers worldwide.
Our Team’s Favorite Perks and Benefits
- A hybrid work model that balances purposeful in-office collaboration with flexible remote work for better work-life integration.
- Access to thoughtfully designed office environments optimized to inspire innovation and teamwork.
- Opportunities to build new learning channels and expand your influence across the Experience Management ecosystem.
- Competitive compensation combined with professional development and career growth support tailored to your journey.
- An inclusive, supportive culture that values diverse perspectives and fosters belonging across all team members.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
