At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Commercial Account Executive
Why We Have This Role
Our Commercial Account Executive role is all about helping mid-sized companies close experience gaps. We offer a SaaS platform with ready-to-go experience management (XM) solutions that are perfect for Mid-Market businesses. Our team works closely with clients to use these tools effectively, improving their customer and employee experiences. In this role, you'll be key to guiding these companies in making the most out of our platform to achieve their goals and stand out in their industries.
How You’ll Find Success
- Proactive Approach:Take initiative by fully understanding goals and context, then work creatively and independently to achieve them.
- Effective Communication: Build strong relationships and trust within the team through clear and influential communication.
- Proven Success Track Record: Demonstrate a history of consistently exceeding sales targets and quotas.
- Client Acquisition Skills:Successfully identify and secure new clients, driving growth and expanding the customer base.
- Negotiation Expertise: Leverage strong negotiation skills to close deals and create value for both clients and the company.
- Complex Sales Proficiency: Navigate and sell our Qualtrics Experience Management platform to large, strategic accounts, understanding and addressing their unique needs.
How You’ll Grow
- Structured promotion process/auto promotion process;
- Career Action Planning with Manager;
- Qmobility - Internal Mobility Program;
Things You’ll Do
- Your focus will be on acquiring new business and selling the Qualtrics platform to Corporate and Mid-Market accounts, engaging with stakeholders from champions up to C-level executives.
- You will consult with prospects and clients on their strategic business goals and develop account plans for a set list of target accounts, including power maps, demand generation, and closing strategies.
- You will establish, manage, and nurture relationships between Qualtrics and senior executives at both client and prospect companies. Internally, you'll strategize with customer success, solutions consultants, partners, and others on creating demand in accounts and driving senior engagement.
- Maintaining a real-time understanding of Qualtrics' solutions and the competitive landscape will be crucial for crafting win-based proposals and pricing strategies.
- Collaboration is key: you'll leverage support from your Sales team, sales operations, legal, customer success, finance, and other departments to best serve your customers.
What We’re Looking For On Your CV
- Technology/Software sales experience required.
- 5 to 7 years of experience in Mid Market Sales;
- Strong track record in achieving and exceeding sales quotas.
- Experience in building a qualified pipeline and identifying new opportunities.
- Ability to be curious and ask questions to clients to determine opportunities for impact.
- You engage with clients at all points of the sales cycle—from prospecting and acquiring clients, through demoing the Qualtrics product, to negotiating, closing, and beyond.
- You have the agility to adapt, pivot, and change your approach based on the needs of your business.
- You partner well with internal teams and bring together internal resources that enable successful closure of deals.
- Fluent English skills.
- Complete Bachelors.
What You Should Know About This Team
- Qualtrics global sales team is dedicated to transforming the way our customers approach experiences. According to Forrester, companies achieve a 674% return on investment when using Qualtrics. Now that’s a solution you can stand behind.
- As a sales professional, you will focus on generating new revenue through strategic, relationship-based selling. Our most successful sales employees have a proven track record of exceeding quotas, acting as trusted advisors to clients, and being passionate team players.
- The Qualtrics platform is versatile, adding value across a wide range of decision-makers. If you thrive in a strategic, analytical sales process and enjoy working with various industries, departments, and buyers, selling Qualtrics XM will keep you continually learning and growing.
- Challenges excite us because we view them as opportunities for growth and positive transformation. We are not merely observers of change; we actively initiate and drive it.
Our Team’s Favorite Perks and Benefits
- A comprehensive total rewards package consisting of base, incentives and generous benefits. We believe in sharing Qualtrics success which is part of the compensation for all employees.
- Private health insurance - top of the range coverage for medical and extras benefits.
- Wellness Reimbursement - JPY 34,000 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- JPY 185,000 Experience bonus to be used for an “Experience” of your choosing
- Experience Leave - additional 5 days a year to take for experiences!
- Commuter allowance - we take care of your public transport expenses to the office!
- Hybrid working environment - 3 days in office, 2 from home.
- Catered lunches in our Tokyo office. We also have a well-stocked kitchen full of snacks, drinks and other goodies.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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