At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Executive Assistant
Why We Have This Role
Qualtrics is looking for an energetic individual to support our top leaders in our Mexico City office and partner on business objectives. An ideal candidate would be someone who is an organized self-starter, who is also inventive and efficient. Being flexible and having a sense of humor while maintaining a high level of integrity and confidentiality is crucial to this role. You will have the intuition to react with appropriate urgency to emerging situations, be able to complete multiple high-priority tasks efficiently, and be comfortable to make decisions with minimal oversight or mentorship.
How You’ll Find Success
- Proactive Anticipation: Anticipate the needs and priorities of the executives, proactively addressing them to streamline workflow and maximize productivity.
- Effective Communication: Establish and maintain clear, open lines of communication with the executives and various stakeholders, ensuring all parties are well-informed and aligned.
- Precision and Attention to Detail: Execute tasks with meticulous attention to detail and accuracy, ensuring all deliverables meet high standards and deadlines are consistently met.
- Adaptability and Flexibility: Demonstrate flexibility in responding to evolving priorities and dynamic situations, adeptly adjusting plans and strategies as needed to support the executives effectively.
- Confidentiality and Trustworthiness: Maintain strict confidentiality and handle sensitive information with discretion and professionalism, fostering trust and reliability in all interactions.
- Relationship Building: Cultivate strong relationships with internal and external stakeholders, leveraging these connections to facilitate collaboration and achieve strategic objectives.
How You’ll Grow
- You will work with our leaders on a daily basis and learn how the business is run.
- Serve as an extension of your executive(s) and represent them and our values to the rest of the company.
- Look for / identify experience gaps and suggest areas for improvement for your exec’s org and for the company as a whole.
- You’ll have the opportunity to take on projects that impact the company and work across departments to achieve outcomes
Things You’ll Do
- Calendar Management: Manage the executives' calendars efficiently, scheduling meetings, appointments, and travel arrangements while prioritizing conflicting demands.
- Collaboration and Communication: Handle correspondence and collaboration across the executives' business groups and regional leadership in a timely and professional manner.
- Meeting Coordination: Coordinate and organize meetings, conferences, and events, including agenda preparation, logistics coordination, and documentation distribution.
- Document Preparation: Prepare and edit presentations, reports, memos, and other documents, ensuring accuracy, clarity, and alignment with company standards.
- Project Management: Provide comprehensive support for special projects and initiatives led by the site leader, assisting with research, data analysis, and project coordination as required.
- Administrative Support: Perform various administrative tasks such as expense tracking, file management, and office organization, while maintaining efficient systems and processes to support the site leader's workflow.
What We’re Looking For On Your Resume
- Bachelor’s degree required
- Bilingual: English and Spanish
- Past Executive Assistant experience is required (2+ years is ideal)
- Preference for experience in a fast-paced, tech startup environment
- Expert-level written and verbal communication skills
- Strong problem-solving skills
- Strong organizational skills with the ability to stay on top of and complete multiple tasks in a timely manner
- Consistently produce work with the highest level of attention to detail
- Consistently deliver high-quality professional customer service to internal and external customers with the ability to be personable and happy to help in a variety of situations
- Visionary spirit: ability to take the initiative, work independently and accomplish tasks
- Adaptive: tackle new tasks with little notice or instruction
- Self-starter, taking initiative on new tasks with little guidance or oversight
- Work collaboratively with all other executive assistants at headquarters and remote locations to maintain a smoothly working corporate environment
- The utmost level of integrity and discretion in handling confidential information
What You Should Know About This Team
- We collaborate to get things done
- We come up with solutions rather than dwelling on problems
- We ask questions and lean in to help - we’re all in this together
Our Team’s Favorite Perks and Benefits
- Wellness Reimbursement each quarter to reimburse wellness activities including gym memberships, massages, workout equipment, meditation apps, and more
- Experience Bonus (MXP 36,882/year) to use on an experience of your choice
- Competitive benefits packages
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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