At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Partner Sales Manager - Canada
Why We Have This Role
The Partner Sales Manager (PSM) role is essential in driving growth through strategic partnerships in today’s competitive landscape. Tasked with achieving Partner Sales quotas, PSMs leverage their expertise to generate revenue and influence decision-making while collaborating closely with partners. Supported by our Ecosystem function and regional Centers of Excellence (COEs), PSMs ensure effective go-to-market strategies and adapt offerings to meet customer needs across diverse markets.
How You’ll Find Success
- Drive pipeline generation, impacted revenue, closed business, and renewal rates across all PSMs.
- Adapt responsibilities and coordination with other roles based on global market variations.
- Act as a strategic partner to the sales team on key opportunities, helping customers envision and design experience management roadmaps.
- Deliver outputs that guide customers toward the art of the possible in their experience management journey.
- Foster a strong team culture centered on meeting the needs of clients, sales, and customer success teams.
- Communicate with clarity and conciseness, tailoring interactions to executive stakeholders to maintain engagement and maximize impact.
How You’ll Grow
- The XM category cuts across several stand-alone areas of professional expertise. In this role you will gain exposure across the entire XM category (customer, employee, and brand experience) as well as access to a diverse set of leadership, cross-functional departments, external executive relationships, and much more.
- Career Action Planning with Manager
- Qmobility
Things You’ll Do
- Strategic Go-To-Market: Responsible for end-to-end "sell with Partner" activities, driving revenue generation through Partners, and managing the operational sales pipeline and forecast tracking process throughout the cycle (MEDDICCC, etc).
- Partner Development: Collaborate with Partners to manage a territory, adapt partner offerings to their market and connect customer needs to XM related offerings. Inspire partners to expand Qualtrics practices in-market.
- Results-oriented Partner Management: Develop Partners to be able to execute against Qualtrics GTM plan and understand how to leverage GTM resources (e.g., marketing and sellers). Manage accountability of Partners to deliver against sales plans.
- Cross-Functional Collaboration: Collaborate with PEM (if PEM coverage is available in-market) to build XM GTM campaigns on offerings generated by the PEM + Partner. Engage with Center of Excellence (COE) or in-market enablement resources for XM sales best practices/collateral, when training or supporting Partners sellers (in territory)
- Deal Support: Enable Account Executives (AE) to sell faster (reduced sales cycles) and bigger deal sizes with the support of Partners. Co-sell and guide AEs during deal cycles
- Partner Advocate: Develop Partner Sales Strategies that inform AEs of which Partners are best fit to support their customers short and long term needs related to XM solutions
- Partner Enablement & Conflict Management: Design and execute partner onboarding and certification programs, joint business plans, and conflict resolution frameworks involving clear rules of engagement and executive escalation paths.
What We’re Looking For On Your Resume
- Deep knowledge of SaaS selling process + demonstrated success of over-achievement
- Familiarity of how a partner ecosystem operates, strategic alliances, marketing, business development
- Solution selling capability to drive a consultative sales process with Partners
- Polished confidence working-with and presenting-to C-level executives
- Project/program management skills to manage the complexities of working with multiple Partner sellers across many accounts
- Coaching, teaching, and enablement skills to activate many Partner sellers
- Scale mindset, ability to enable others
- An undeniable passion for winning and creative solutioning
- Bachelor's degree, MBA or other relevant professional degree encouraged
- You are able to travel when necessary (50%)
- Must be fluently bilingual. French language skills are needed to better serve the bilingual Canadian market.
What You Should Know About This Team
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We pride ourselves on being a team that not only understands but also contributes to the achievement of the company's primary objectives.
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Partnering with sales teams across different locations, we foster a culture where smooth communication and collaboration reign supreme.
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Our team values the ability to take initiative, work independently, and accomplish key initiatives. Everyone is encouraged to think ahead, anticipate potential issues, and find ways to proactively conquer.
Our Team’s Favorite Perks and Benefits
- Qualtrics Experience Program - A bonus each year for an experience of your choosing
- Worldwide and diverse community that enjoys helping each other
- In our offices we take pride in creating an open and collaborative work space.
- At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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