At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Procurement Sourcing Category Manager
Why We Have This Role
On the Qualtrics Procurement team, we aim to enable Qualtrics’ mission and vision by providing the right third-party solutions at the right time. We have embarked on an extensive transformation of our procurement operating model, focusing on implementing industry best practices and optimizing supplier spending. As the Sourcing Category Manager at Qualtrics, you will be working on establishing a resilient supply base, which will yield best value, including best-in-class TCO, SLAs, and other terms of partnership. This role supports Qualtrics' business globally and will require strong acumen, innovative (out of the box) approaches, and a resilient attitude. This role will require strong thought and people leadership, and the ability to manage one or more of the following categories:
- HR/Benefits & Corporate
- IT/Software
- Labor
How You’ll Find Success
The ideal candidate for this position will find success by:
- Developing a strong category that incorporates best practices with a forward-looking multi-year strategy long-term
- Developing key relationships within and outside Qualtrics
- Driving fiscal discipline
- Taking on a strong leadership role peers and partners
- Listening to and appropriately addressing stakeholder feedback regarding experience and the overall program
- Operating as a team player across executive levels, effectively collaborating with business units and functional partners
- Supporting other business-related activities as directed by management
- Exhibiting Core Competencies:
- Proficient in “Customer Value Creation”
- Positive, “can do” attitude
- Propensity to operate independently while functioning as a team member
- Proficiency in exercising “soft power” at various organizational levels, including C-level executives
- Innovating and unconventional thinking (i.e. “outside the box”)
- Envision, plan, and realize effective, customer-valued programs
- Prioritize and redirect under pressure
- Navigate and adapt in an ambiguous environment
- Strong sense of personal accountability for the evolution and success of the entrusted space
- “Systems” thinker
- Cultural awareness
- Effective communicator (i.e. message delivered through different methods, under various circumstances in a collaborative manner)
How You’ll Grow
- Lead with Influence: Develop your leadership skills, inspiring and motivating within your team.
- Expand Your Horizons: Gain exposure to diverse work cultures and global business practices.
- Become a Strategic Partner: Build strong relationships with senior leadership and contribute to Qualtrics' overall success.
- Make a Lasting Impact: Leave a legacy of positive change, shaping the future of work for Qualtrics employees worldwide.
Things You’ll Do
- Act as a leader for the sourcing organization, driving sound, methodical, and ever-improving category space
- Drive value for Qualtrics via its supply base, delivering savings, sound cash management, and value add partnerships
- Lead strategic sourcing projects with business executives while running a full portfolio of sourcing relationships
- Act as a consultant to business partners in the supplier sourcing process, communicating approach for supplier agreement negotiations and/or ongoing projects
- Partner with internal organizations to: define moderate to complex product and/or service requirements; assist with identifying suppliers; run RFx process and evaluations; provide supplier evaluation framework; and make recommendations on supplier selection
- Conduct analysis, coordinate key partner participation (Legal, Tax, Information Security, Finance, etc.), and execute supporting administrative processes
- Facilitate efforts across multiple geographies in developing solutions to problems
- Build, communicate, and execute on sourcing project work plan and timeline. Identify supporting efforts, dependencies, or barriers. Identify and track any sourcing issues, track and report progress
- Draft and redline commercial components of master purchasing and service contracts, statements of work, and software as a service and licensing agreements
- Assist with risk analysis to identify issues (financial, operational, and/or regulatory) and develop risk mitigation strategies. Communicate risks and alternative mitigation strategies to business owners and cross-functional partners
- Support clients in the management of suppliers as it relates to communicating basic contract terms and expectations internally and to the supplier; provide support for contract changes, escalations, remediation, and termination planning
- Perform category management and identify data and research resources in the industry. Track the competitive landscape and identify emerging supplier candidates
- Handle administrative processes and activity reporting as needed to support projects.
What We’re Looking For On Your Resume
- 5+ years of experience in Category/Sourcing management (see above for the category list)
- Proven ability to influence stakeholders
- Proven ability to deliver hard savings, build strong provider relations, and drive change
- Complex project management with categories, such as Cloud, Software, Telecommunications, or other (see above)
- Bachelors’ degree required/ MBA, JD, or other advanced degree in Supply Chain preferred
What You Should Know About This Team
- The CFO & Finance leadership team are highly invested in making finance build a strong team culture
- Abundant learning opportunities - the leadership team prioritizes continual learning
- The opportunity of a lifetime to build a strong sourcing/category team in a very dynamic company
Our Team’s Favorite Perks and Benefits
- Generous 401(k) Match
- Amazing Q-Group Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy
- $1800 Experience bonus to be used for an “Experience” of your choosing
- Wellness Reimbursement for $300 per quarter for wellness activities, including gym memberships, spa massages, workout equipment, meditation apps, and much more
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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