Senior Manager, PXE Transformation

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

This Transformation Office team member will play a critical role in revolutionizing our systems and processes within the Product, UX, and Engineering (PXE) Organization at Qualtrics. This is a highly cross-functional role that sits at the intersection of strategy and execution. You will lead initiatives that align with our goals of driving innovation and increasing efficiency in business operations (BizOps) and product development. You will lead end-to-end efforts that seek to understand current processes, identify opportunities, and execute improvements that drive value through operational excellence. You will be working with leaders across the organization to drive adoption and otherwise influence the future of how the PXE organization works. This is a people manager role with a small team of transformation-focused roles. 

• You enjoy creating new programs/ systems and enabling others to increase their efficiency.
• You have a high degree of curiosity and self-motivation and are a skilled generalist with the ability to thrive in fast-paced, ambiguous environments.
• You can apply flexible transformation, program management, process improvement, and change management expertise to drive improvement efforts with a variety of stakeholders.
• You have exceptional strategic thinking and problem-solving abilities, including taking a problem statement as input, then designing, recommending, and operationalizing a sustainable solution.
• You have strong written and verbal communication skills to simplify and effectively communicate complex ideas/concepts to stakeholders at all levels of the organization.
• You can collaborate with others to foster a culture of openness and innovation and have a strong ability to influence without direct authority.
• You are comfortable facilitating workshops to co-create optimized systems.
• You are organized and enjoy juggling multiple priorities at once.
• You are able to work with internal stakeholders across all levels, including executives.
• You are a simplifier. You can naturally look at complicated systems or processes and determine how we can simplify, simplify, simplify to drive better outcomes.

• You will help grow and evolve new Transformation and BizOps disciples with PXE.
• You will influence core systems and processes that underpin the success of the PXE organization and Qualtrics.
• You will gain breadth of exposure and knowledge across many functions in a large Product, UX, and Engineering organization.
• You will have continuous exposure to senior leaders within the PXE organization.
• You will lead and help develop a small team of talented people.

• Own large transformation initiatives: Own one or more significant multi-year transformation initiatives to drive operational excellence and quarter-over-quarter improvement to core PXE processes.
• Identify and define critical business problems: Proactively seek out inefficiencies, bottlenecks, and areas for improvement across various processes and systems. Lead others to understand the impact on people, processes, technology, and systems.
• Develop actionable recommendations: Translate data-driven insights into clear and concise solutions to address identified problems.
• Design and implement new processes: Develop and operationalize optimized processes, policies, and procedures to enhance operational efficiency and productivity.
• Streamline operations: Work to simplify and standardize activities across the organization while identifying opportunities for automation and use of AI to increase productivity.
• Lead your team to ‘discovery, design, and do the work’: Drive projects from conception to completion, ensuring they are on time and meet desired outcomes, collaborating with many stakeholders to maximize the benefit from transformation initiatives.
• Track progress and report on results: Monitor the impact of implemented solutions, measure key performance indicators (KPIs), and communicate results to stakeholders.
• Manage stakeholders: Gain buy-in and maintain strong relationships with leadership and impacted stakeholders at all levels.
• Act as an internal consultant: Provide structured thinking and an objective perspective on various business topics to different departments.
• Training and enablement: Train employees on new policies, procedures, and systems as needed.
• Proactively "put out fires": Address urgent operational issues and challenges as they arise, solving them within the broader strategic and transformation context.
• Stay informed on industry trends: Keep abreast of best practices for transformation, portfolio, program, and change management.
• Foster a learning culture: Promote continuous learning and improvement within the organization and your team.

• Bachelor's Degree in Business, Operations, Finance or related field AND 12+ years of work experience in business operations, program management, process improvement OR equivalent experience.
• 2+ years working in a Product, Tech and/or Engineering organization
• 5+ years of people manager experience
• 6+ years business management (e.g., project, process, vendor, change) experience.
• Track record of managing business operations and transformation or change management initiatives. This includes the ability to drive significant organizational changes, streamline processes, and implement new systems or structures. Direct experience in PDLC and SDLC transformation is a plus.
• Track record of managing complex business programs including implementing organization-wide improvements and optimization.
• Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
• Demonstrate results-based impact of previous transformation programs.
  
  

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.