At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Junior People Services Delivery Specialist (Shared Service Center)
Why We Have This Role
Qualtrics is on the lookout for a proactive and collaborative People Services Delivery Specialist to be based in either of our expanding Krakow or Mexico City offices. Our People Shared Services team is responsible for managing and overseeing critical employee data and support functions within an organization. These roles focus on ensuring the smooth operation of HR processes, systems, and data management. They work closely with HR staff and employees to provide efficient and effective HR support. These roles are globally minded, requiring close partnership with team members located across EMEA, AMS, and APAC regions to ensure a consistent employee experience in every office location.
How You’ll Find Success
- Ability to convey information clearly and engage in open dialogue with team members and customers.
- Skill in developing strong, trusting relationships with both employees and clients, fostering a collaborative atmosphere.
- Experience in identifying inefficiencies and implementing solutions to enhance productivity and streamline workflows.
- Strong focus on data accuracy and thoroughness in managing employee lifecycle functions.
- Proficiency in providing frontline support to employees, with a commitment to addressing their needs promptly and effectively.
How You’ll Grow
- Takes initiative & works proactively & autonomously. Understands the expected outcome, gets the context, and then works entrepreneurially to get it done,
- Grow or build our local HR footprint in Krakow or Mexico City, and partner with other regional counterparts to support global employee programs.
Things You’ll Do
- HR Frontline Employee Support: Develop and maintain employee self-service content. Provide direct employee support via HR portals, ensuring timely and accurate access to critical resources and information for employees. Train employees on using self-service content and tools, and troubleshoot issues as needed.
- HR Data Management: Maintain accurate employee data, including personal information, employment details, benefits, payroll, and performance data. Ensure data integrity, confidentiality, and compliance with applicable laws and regulations. Manage HRIS (Human Resources Information System) or HRMS (Human Resources Management System) and oversee the implementation of system uploads, updates, and enhancements.
- HR Program Administration: Administer various HR processes, such as onboarding, offboarding, employee transfers, promotions, and other employment changes. Communicate with employees and internal HR staff about policies, processes, and other HR resources to deliver these key moments of the employee lifecycle.
- HR Compliance and Reporting: Assist in ensuring compliance with internal HR policies, processes, and data controls.. Track and understand applicable labor laws, regulations, and company policies. Support HR teams in preparing and submitting required HR reports to internal and external teams.
- HR Process Improvement: Continuously assess and enhance HR operational processes to increase efficiency, accuracy, and employee satisfaction. Identify automation and digitization opportunities to streamline workflows and reduce manual effort. Develop and improve People Services Delivery internal documentation. Recommend and implement improvements to HR processes and systems.
What We’re Looking For On Your Resume
- Bachelor's or Master’s degree in Human Resources, Business Administration, or a related field (preferred),
- Fluency in conversational and business English both written and spoken,
- 0-2 years of experience in HR operations or a similar HR role within an international organization,
- Strong communication and interpersonal skills, strong customer service orientation,
- Highly organized, with strong attention to detail and ability to manage multiple tasks simultaneously and autonomously,
- Ability to execute against SLAs and pre-determined success metrics,
- Proficiency in case management and HRIS or HRMS systems, experience with SAP SuccessFactors (HRIS) and ServiceNow (case management) preferred
- Strong knowledge of HR practices, processes, and employment laws,
- Demonstrated ability to maintain confidentiality and handle sensitive information with professionalism,
- Excellent problem-solving and decision-making abilities,
- Understanding of Business Acumen and ability to navigate ambiguous corporate organizations,
- Proficient in G Suite & MS Office applications.
What You Should Know About This Team
- Global-first mindset: Our international roles often balance global scope and local support. We actively engage across many time zones, working closely with stakeholders in our Americas HQ to manage HR programs with a global-first mindset. Our roles also include the need to support local employees, ensure local compliance, and navigate local nuance where necessary.
- Self-Starters: Because we work across all time zones with limited overlap, our team members thrive in autonomy. We are self-starters that need little on-the-ground support to drive progress, remove barriers, and build global consensus.
- Multifaceted Roles: Our roles include a mix of administrative tasks and process improvements. Our work is driven by delivering and then exceeding our SLAs and employee support experience.
- Precise Execution: Our work processes are critical to employees at every key moment of the employee lifecycle. Executing consistently and accurately is critical to keeping our business compliant and ensuring a seamless and positive employee experience.
- Collaborative Environment: Partnering with teams across different locations, we foster a culture where smooth communication and collaboration reign supreme. Our team thrives as regional team members communicate with each other often and proactively, all playing critical roles as pieces of a global Ops footprint.
- Goal-Oriented Approach: We pride ourselves on being a team that not only understands but also contributes to the achievement of the company's primary objectives. Every single task we perform is aligned with these goals.
- Visionary Spirit: Our team values the ability to take initiatives, work independently, and accomplish tasks. Everyone has the freedom to think ahead, anticipate potential issues, and find ways to tackle them proactively.
Our Team’s Favorite Perks and Benefits
- Qualtrics Experience Program - A bonus each year for an experience of your choosing
- Worldwide and diverse community that enjoys helping each other
- Our offices are in the center of Krakow or Mexico City and we take pride in creating an open and collaborative work space.
- At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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