At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Technology Consultant (Platform Unification)
Why We Have This Role
The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our clients’ goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.
This specialized role focuses on Platform Unification. You will be the technical bridge for customers moving from DSCVR implementations to our integrated ecosystem on CX with the support of PXE. You will not just configure software; you will architect data migration strategies, interpret unstructured data using modern AI, and ensure rigorous quality assurance.
How You’ll Find Success
You will know you are doing a great job when you:
- Bridge the data gap between current customer DSCVR implementations and next gen CX platform, successfully translating their data pipelines into Engage ready data bits that allow customers to enable better omni-channel insights.
- Drive insights by moving from DSCVR dashboards and reports to deliver unstructured data analysis on CX, providing customers with enhanced tools to get Aha! moments.
- Build strong, lasting relationships with clients, and are a creative and analytical problem-solver
- Structure dashboards that don’t just show numbers, but tell compelling and cohesive stories, regarding omni-channel integrations and drive business decisions..
- Exhibit the ability to effectively juggle multiple priorities
- Demonstrate outstanding interpersonal, collaboration, and communication skills
- Most importantly, you care deeply about our clients and provide them a world-class experience
- Ensure quality and minimize friction to move customers to newer capabilities and execute rigorous testing strategies that allow customer satisfaction
- Work closely with Product and Engineering to troubleshoot migration defects and influence the roadmap for data ingestion tools
How You’ll Grow
You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:
- Hands-on experience with emerging technologies
- Exposure to the latest thought leadership in the XM industry
- Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features
- Become a subject matter expert in ETL processes and complex data migration, positioning yourself as a leader in technical architecture
- Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
- Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth
Things You’ll Do
- Execute on Platform Unification efforts, operate ETL processes and dashboard migration to Engage, consulting on customer legacy governance and data to fit new requirements
- Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
- Design and document functional and technical requirements and help scope projects by understanding timelines and work
- Solve complex technical implementations both independently and in a team environment
- Clearly communicate solutions back to clients through multiple communication channels
- Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
- Lead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources.
- Coordinate and collaborate with the Manager and other members of the internal PXE & Professional Services teams
- Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions
- Contribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials.
- Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.
What We’re Looking For On Your Resume
- 3+ years of experience contributing to project-based teams delivering technical solutions and applying the full research/product lifecycle with demonstrable results, with great focus on data migration
- Bachelor’s degree or greater in Quantitative Sciences such as but not limited to Information Systems/Technology, Computer Science, Data Science, Physics, Mathematics, Chemical Engineering or related fields
- Data migration & ETL proven ability to adjust on larger migration processes, ability to handle complex data migration
- AI & Statistical literacy shown through a strong understanding of LLMs and next token prediction analysis and interpretation; understanding of the mechanics of data analysis and data manipulation
- Experience in the delivery of technical solutions that drive business value
- Experience in project management is beneficial, but not required
- Solid skills at logical reasoning and coding in any software development language demonstrated through portfolio (e.g. projects or demonstrations developed in C#, HTML, Javascript, Python, Fortran, Matlab, Wolfram Language, etc).
- Excellence in written and verbal communication, problem-solving, and working in a rapidly changing environment
- Stakeholder-facing experience in a technical or project management role where timeline management is required and difficult technical concepts need to be clearly explained to non-technical audiences.
- Experience at a SaaS/Technology/Consulting Company is a plus
- Fluency in English
- Additional languages beneficial, but not required
What You Should Know About This Team
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We pride ourselves on being a team that not only understands but also contributes to the achievement of the company's primary objectives.
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Partnering with sales teams across different locations, we foster a culture where smooth communication and collaboration reign supreme.
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Our team values the ability to take initiative, work independently, and accomplish key initiatives. Everyone is encouraged to think ahead, anticipate potential issues, and find ways to proactively conquer.
Our Team’s Favorite Perks and Benefits
- Competitive salary, performance bonuses, and savings investment account.
- Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- Monthly allowances.
- Experience bonus to be used for an “Experience” of your choosing every year.
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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