JOB DESCRIPTION:
As the #1 Managed Cloud Company, Rackspace is hiring AWS/Azure Cloud Administrators to deliver Fanatical Support with Amazon Web Services and Azure. Fanatical Support for AWS/Azure includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your technical expertise, you will help customers maintain their application stability and assist with rapid changes using native AWS/Azure and 3rd party tools.
Through a hands-on approach, you will be responsible for supporting customers with tasks including: responding to application and infrastructure down time alerts, performing environment and OS changes, and interacting with customers via tickets and phones.
At Rackspace we pride ourselves on our ability to deliver Fanatical Support - this means our support team blends technical expertise and strong customer oriented professional skills. Being successful in this role requires:
·Working knowledge of AWS/Azure Products & Services, Scaling, Load Balancing, CDNs, Networking etc
·Intermediate working knowledge of Windows or Linux operating systems – experience with supporting and troubleshooting stability and performance issues
·Working knowledge of AWS and Azure IaaS services, good hands-on with Compute, Networking, Storage services.
·Intermediate understanding of design of native Cloud applications, Cloud application design patterns and practices
