Customer Success Manager

Overview

At Rain, we’re rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you’re curious, bold, and excited to help shape a borderless financial system, we’d love to talk.

Our Ethos

Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what’s broken without waiting, chase trends before they peak, and remember to have fun through it all.

What we're looking for

Rain is seeking a detail-oriented, analytical Customer Success Manager to join our team. In this role, you will be a key player in onboarding new companies onto our platform, helping them succeed in using Rain’s products and services. You will work closely with cross-functional teams including operations, compliance, and sales to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings.

What you'll do

• Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion.

• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding and integration.

• Drive revenue by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals & commercials end-to-end.

• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.

• Support the design and implementation of onboarding workflows for new business customers.

• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.

• Work with product managers to define business requirements for onboarding and create user stories.

• Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders.

What you'll bring to Rain

• Bachelor's degree in Business, Analytics, Economics, or a related field.

• 2-6+ years of experience in a customer success or similar role, preferably at a B2B company.

• Strong analytical and problem-solving skills, with the ability to work with complex data sets.

• Experience with product analytics tools.

• Excellent communication skills and ability to work cross-functionally with diverse teams.

• Ability to work independently and take ownership of tasks while collaborating with team members.

Desirable but not mandatory

• Experience in the financial services or credit card industry.

• Familiarity with SQL and other data query tools.

• Knowledge of customer onboarding best practices in a tech-driven environment.

Benefits

Our team works hard, so we make sure our benefits do too. Here’s what you can expect as a Rainmaker:

• Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums.

• 401(k) with matching: Invest in your future, just like we’re investing in ours.

• Ownership that matters: Every team member gets equity because we believe in building together.

• Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates.

• Unlimited PTO: Because time to rest and reset is just as important as time to ship.

• Product-first perks: Monthly budget to test our cards and features like a real user.

• Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving.

• Home office setup: One-time stipend to create a space that works for you.

• Team connection: Frequent company events, team dinners, and offsites to stay connected.

Compensation will vary based on experience from $75,000-$150,000