Enterprise Customer Success Manager

Overview

At Rain, we’re rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you’re curious, bold, and excited to help shape a borderless financial system, we’d love to talk.

Our Ethos

Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what’s broken without waiting, chase trends before they peak, and remember to have fun through it all.

What we're looking for

Rain is looking for a Enterprise Customer Success Manager to own and grow a portfolio of high-impact customers. You’ll be the primary relationship lead for fintechs, neobanks, and enterprise partners using Rain . You’ll drive adoption, expansion, and retention by pairing commercial instincts with deep product understanding.

What You'll Do

• Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion.

• Be the business quarterback across Product, Compliance, Risk, Support, and Engineering to unblock customers and ship outcomes.

• Drive revenue by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals & commercials end-to-end.

• Translate product to value, explain Rain's product and compliance requirements in plain language.

• Monitor and improve performance by partnering on incident communications, postmortems, and continuous optimization.

• Gather and amplify feedback to inform product roadmaps and new features; advocate for customers while balancing platform health.

What you will bring to Rain

• 5–8+ years in Customer Success / Account Management for fintech, payments, banking-as-a-service, or API/SaaS platforms.

• Proven record hitting targets with mid-market and enterprise accounts.

• Payments & fintech fluency issuing/acquiring, card authorization & settlement, chargebacks, KYC/AML, compliance, and basics of stablecoins/crypto.

• Technical comfort working with APIs, and dashboards; you can partner with solution engineers when needed.

• Commercial acumen, someone with a strong negotiator who can structure renewals, MSAs, and pricing aligned to value.

• Clear writer/speaker who builds trust from user ops to the C-suite.

• Bias to action, organized, resourceful, and excellent at running multiple workstreams to deadlines.

Desirable but not mandatory

• Experience with Hubspot, Salesforce or other CRMs.

• Global account experience across multiple regions/time zones.

• Exposure to fast-moving sectors like fintech, or crypto.

Benefits

Our team works hard, so we make sure our benefits do too. Here’s what you can expect as a Rainmaker:

• Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums.

• 401(k) with matching: Invest in your future, just like we’re investing in ours.

• Ownership that matters: Every team member gets equity because we believe in building together.

• Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates.

• Unlimited PTO: Because time to rest and reset is just as important as time to ship.

• Product-first perks: Monthly budget to test our cards and features like a real user.

• Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving.

• Home office setup: One-time stipend to create a space that works for you.

• Team connection: Frequent company events, team dinners, and offsites to stay connected.

Compensation will vary based on experience from $100,000 - $210,000