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  4. Lead Community Manager, Trust & Safety
Community

Lead Community Manager, Trust & Safety

Community•Marketing
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United States·Remote·US Only
Full-time
about 2 months ago

Location requirements

  • This position is available to candidates in US
GDPRCommunication
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About this role

This role sits at the intersection of Trust & Safety (T&S) enforcement and policy creation, content moderation, privacy and Community Support operations. As the primary subject-matter expert for T&S within our Community Support organization, you’ll oversee the daily review and enforcement of safety policies, Community Guidelines and Terms & Conditions. You will be heavily involved in privacy regulations, including data requests and all GDPR-related cases. Your core areas of responsibility will include incident response, safety monitoring, quality assurance, along with policy enforcement across the entirety of our community.
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Requirements

  • 5+ years of experience in Trust & Safety, moderation, or a closely related field
  • Exceptional written and verbal communication skills, with an emphasis on empathy, privacy and discretion
  • Strong analytical skills, with experience using data to identify trends, risks, and opportunities
  • Demonstrated ability to think broadly and offer balanced recommendations on operations and strategy
  • Calm, professional approach to handling sensitive or high-stakes safety issues
  • Proven track record in drafting and enforcing Trust & Safety policies and training programs
  • +1 more

About Community

Learn more about Community and explore their open positions.

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