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  1. Home
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  3. Miro
  4. Technical Account Manager Team Lead
Miro

Technical Account Manager Team Lead

Miro•Sales
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Austin·Remote·US Only
Full-time
Lead / Principal
28 days ago

Location requirements

  • This position is available to candidates in US
LeadershipMentoringCollaboration
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About this role

About the Team

The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.

About the Role

We are seeking a Technical Account Manager Leader to lead, coach, and scale a team of Technical Account Managers (TAMs) who partner with Enterprise customers and help them maximize the business value of their investment in Miro.

As a TAM Leader, you will operate as a Player-Coach, directly managing your team and supporting them on some of our most ambitious accounts and projects. This role involves driving pre-sales technical proposals, serving as an escalation point for delivery, and spearheading process improvement initiatives to enhance overall team effectiveness and customer experience. You will be a strategic leader who can mitigate risks, manage team performance, and ensure your team of TAMs transforms how our largest clients collaborate and innovate.
This role will be in person at our office in Austin, Texas, or remote on the US West Coast.

What you’ll do

  • Team Leadership & Management
    • Manage, mentor, and coach a team of Technical Account Managers, including hiring, training, and conducting performance evaluations
    • Develop and implement processes to improve team efficiency, drive consistent global service delivery, and enhance overall client satisfaction
    • Monitor team performance metrics (e.g., CSAT, Renewal Rate, Feature Adoption) and report on key KPIs to leadership
    • Serve as the primary escalation point for complex technical issues, client challenges, and account risks, ensuring timely resolution across the team
  • Strategic Client Engagement
    • Take ownership of and manage some of the team's most complex or strategic accounts and projects
    • Drive strategic technical proposals and solutions during the pre-sales process to support AMER Strat demand
    • Build and maintain strong relationships with key clients, supporting key sales and renewal activities
    • Identify opportunities for account growth and new business development, coaching the team to execute on these
  • Cross-Functional Collaboration
    • Collaborate with sales, engineering, and product teams to advocate for customer needs and drive internal process improvements
    • Contribute to the development of technical documentation, best practices, and the overall 'TAM playbook' for the organization

What you’ll need

  • 8+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS.
  • At least 3 years of experience in a leadership, management, or team lead role managing Consultants, Technical Account Managers or similar client-facing professionals.
  • Demonstrated ability to serve as an escalation point for complex technical issues and client challenges.
  • Familiarity with APIs, integrations, and enterprise IT ecosystems.
  • Proven ability to lead team-wide initiatives for workflow optimization, platform adoption, and change management.
  • Expertise in platform and team analytics to drive data-informed decisions and continuous team improvement.
  • Skilled at facilitating executive-level discussions and cross-functional workshops.
  • Highly proactive, strategic leader with a strong customer outcome orientation, capable of operating independently and navigating ambiguity.
  • Willing to travel to customer sites up to 25%.

What's in it for you

  • 401k matching + Competitive equity package
  • Excellent Medical, Dental and Vision health benefits
  • Fertility & Family Forming Benefits
  • Flexible time off
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Up to $2,000 of charitable donation matches each year

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

  • Youtube: https://www.youtube.com/@lifeatmiro
  • Blog: https://miro.com/careers/life-at-miro/all/
  • Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

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Requirements

  • 8+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS.
  • At least 3 years of experience in a leadership, management, or team lead role managing Consultants, Technical Account Managers or similar client-facing professionals.
  • Demonstrated ability to serve as an escalation point for complex technical issues and client challenges.
  • Familiarity with APIs, integrations, and enterprise IT ecosystems.
  • Proven ability to lead team-wide initiatives for workflow optimization, platform adoption, and change management.
  • Expertise in platform and team analytics to drive data-informed decisions and continuous team improvement.
  • +3 more

Benefits

401(k) / RetirementDental InsuranceEquity/Stock OptionsGenerous PTOHome Office StipendMentorship ProgramRemote WorkUnlimited PTOVision Insurance

About Miro

Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro Developer Platform delivers on the idea that one single shared workspace can support all models of work by connecting the most essential tools and apps used by organizations every day. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 35M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,500 employees in 10 hubs around the world. Miro was founded by Andrey Khusid and Oleg Shardin in 2011 as RealtimeBoard and rebranded as Miro in 2019. Miro is truly global, with eleven hubs in cities around the world, including San Francisco, Los Angeles, Austin, New York City, Amsterdam, Perm, Berlin, Munich, London, Tokyo, and Sydney. To learn more, please visit www.miro.com

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