Patient Growth Specialist

Job Title: Patient Growth Specialist

Classification: 1099 Contractor; Full-Time

Hours/Schedule: Monday–Friday, 10:00 AM – 6:00 PM ET

Work Structure: Fully Remote (United States)

Team: Enrollment Operations

Reporting to: Senior Enrollment Operations Manager

Location: United States

Compensation: $30/hour

About Us

One in three people die of heart disease - it's time to change that. We're redesigning heart health from the ground up so that everyone can live fuller lives. Our team consists of mission-driven clinicians, engineers, and professionals attacking a problem using evidence-based research and guidelines for cardiovascular rehabilitation. We’re working to deliver exercise and wellness for the older adult cardiovascular disease using telemedicine. We are dedicated to delivering exceptional services that enhance the lives of our patients.

About the Role

We’re seeking a Patient Growth Specialist to support the expansion of our virtual cardiac rehabilitation program. This role is highly conversion-driven and ideal for someone who excels in high-volume outbound calling, persuasive communication, and helping patients take action in a fast-paced healthcare environment.

You’ll be responsible for engaging prospective patients, clearly explaining program value, overcoming objections, and guiding individuals through enrollment and basic technical setup.

Key Responsibilities

• Make high-volume outbound cold calls to prospective patients
• Engage patients in clear, empathetic conversations to drive enrollment into our virtual cardiac rehab program
• Confidently explain program benefits, expectations, and next steps
• Assist patients with mobile app downloads, account setup, and basic technical troubleshooting
• Complete initial reminder outreach to confirm upcoming appointments and reduce no-shows
• Accurately document call outcomes, patient status, and next steps in internal systems
• Meet or exceed daily call volume and enrollment targets
• Partner closely with Enrollment Operations and Clinical teams to ensure a seamless patient experience

Required Qualifications

• Bachelor’s degree (required)
• Proven experience in cold calling, outbound sales, or high-volume call environments
• Strong verbal communication skills with the ability to build trust quickly over the phone
• Comfort handling objections and motivating patients to take action
• Ability to perform in a metrics-driven, fast-paced environment
• Strong technical aptitude and comfort helping patients navigate mobile apps and resolve basic tech issues
• Reliable internet connection and a quiet, professional home workspace

Preferred Experience

• Healthcare, digital health, or patient engagement experience
• Business development, inside sales, or growth roles
• Experience onboarding or enrolling users into programs or platforms
• Familiarity with CRMs, power dialers, or patient management systems

*Note: This is a 1099 contractor position