Intake Specialist - Remote in California

Intake Specialist – Job Description

About the company

Recover is a startup working to make mental health and addiction treatment more effective and accessible. We work with governments to improve outcomes for people who need treatment and are working to make sure low-income Americans have access to best-in-class treatment.

We use a harm reduction approach to treatment and are focused on serving marginalized and underserved communities. We are growing quickly, and looking for people to grow with us.

Our team includes people from Yale Law, UCLA School of Medicine, Harvard Medical School, and White House alums.

The opportunity

We’re seeking a full-time Intake Specialist to help people access outpatient substance use treatment. In this role, you’ll be responsible for reaching out to referred individuals, educating them about our services, completing a full intake—including a screening and supporting documentation—and ensuring they are connected to the appropriate level of care.

You’ll focus on outreach to assigned leads, connecting with people calling in, building quick rapport, and completing the intake process with clients over the phone. Some clients will engage right away, while others may require follow-up and continued outreach. This also includes re-engaging clients who were previously in treatment, helping them reconnect to services and continue their recovery journey.

This role is best suited for someone who is organized, self-motivated, and comfortable working in a fast-paced, client-centered environment. You’ll report to the Head of Partnerships for your program. Salary is commensurate with experience and includes benefits.