About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!
What this job can offer you
This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Manager, Onboarding Consultants, as part of our Global Payroll and HCM Services team.
In this position, within the Global Payroll and HCM Services team, successful candidate will be responsible for building and scaling the team, executing of business strategy and enabling key clients of Remote in implementing and using our high-value products in achieving their business goals. It is a great opportunity to be part of delivering our new and existing products and services.
What you bring
- Extensive experience hiring, leading and scaling teams in customer onboarding, implementation, or professional services within SaaS, HCM, or payroll environments.
- Demonstrated experience in managing global or regional implementation teams serving enterprise clients.
- Proven ability to drive operational excellence and scale delivery models across multiple geographies.
- You are passionate about people management, enablement, and coaching — you empower, not micromanage.
- Analytical and data-driven decision maker with a track record of improving key metrics (CSAT, time-to-live, adoption).
- Comfortable working cross-functionally with Product, Customer Success, Sales, and Payroll teams.
- Experience working and leading teams in a fast-paced, constantly evolving environment.
- Excellent communication, stakeholder management, and project governance skills.
- Ability to work asynchronously with a distributed global team.
- Writes and speaks fluent English.
- It's not required to have experience working remotely, but considered a plus.
Key Responsibilities
- Lead, manage, and scale the global team of Onboarding Consultants to deliver exceptional client implementation outcomes.
- Provide strategic direction, mentorship, and career development to team members.
- Define, implement, and monitor operational KPIs, SLAs, and performance metrics to ensure world-class onboarding experiences.
- Partner with internal stakeholders (Sales, Product, Customer Success, Payroll, Legal) to ensure cross-functional alignment and smooth transitions through the customer journey.
- Champion process optimization, documentation, and automation to improve scalability and consistency.
- Develop and execute strategies for continuous improvement in client onboarding satisfaction, efficiency, and quality.
- Serve as the voice of the customer during onboarding and advocate for enhancements to Remote’s products and services.
- Collaborate with leadership to forecast resourcing needs and support hiring, training, and professional growth of the team.
- Drive change management and adoption of new tools, frameworks, and methodologies within the onboarding organization.
- Use data and insights to measure impact, identify trends, and inform decision-making.
- Act as a thought partner to senior leadership in shaping the onboarding strategy and roadmap.
Practicals
- You'll report to: Director of Global Payroll Services
- Team: [Global Payroll Services] - [Onboarding Consultants]
- Team size: 2
- Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify: EMEA
- Start date: As soon as possible
Application process
- Interview with recruiter
- Interview with future manager
- Interview with team members (no managers present)
- Bar raiser interview
Benefits
Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: - work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply
- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.
Please note we accept applications on an ongoing basis.
