Security Operations Analyst

We are looking to hire 2 Security Operations Analysts!

The Security Operations Analyst is responsible for monitoring and managing security systems installed

and supported by our company—primarily, but not limited to, Verkada’s

integrated security platform. This role plays a critical part in supporting and upholding the integrity of each client’s security protocols through real-time alert review, threat assessment, de-escalation efforts, and accurate documentation.

The Analyst responds to automated alerts generated through Verkada’s security platform, reviewing associated video clips, event data, and live feeds (as needed) to identify potential security breaches, protocol violations, or suspicious activity. Using TMA-AVS-01 Alarm Validation Standards, the Analyst evaluates alert severity, determines the appropriate

response level, and issues verbal “talk-down” commands through enabled speaker systems to deter and deescalate unauthorized activity. When verbal engagement is unsuccessful or the situation escalates, the Analyst follows established protocols, which may include contacting clients, dispatching patrol units when applicable, or notifying law

enforcement.

The Analysts manage and respond to hundreds of alerts per shift and document all relevant findings. They prepare detailed Daily Activity Reports (DARs), Incident Reports (IRs), and follow-up documentation as required. Analysts also utilize TrackTik strictly for reporting and recordkeeping, ensuring all submissions are accurate, complete, and aligned with the company's standards.

Essential Duties & Responsibilities

• Monitor and respond to automated alerts generated through Verkada’s security platform.

• Review associated video clips, metadata, motion events, and live feeds to determine threat level or action required.

• Classify events using TMA-AVS-01 Alarm Validation Standards to determine proper escalation levels.

• Issue real-time talk-down commands through enabled speaker systems to deter unauthorized activity

Follow established escalation protocols, including contacting clients, notifying law enforcement, or dispatching Transcend Patrol units when applicable.

• Document all activity through TrackTik, including Daily Activity Reports (DARs), Incident Reports (IRs), and event summaries.

• Maintain situational awareness across multiple client sites and monitoring queues simultaneously.

• Prioritize alerts based on severity, immediacy, and client-specific protocols.

• Maintain communication professionalism, even in high-pressure or emergency situations.

• Perform shift handoff procedures to ensure continuity of monitoring operations.

• Report system issues, camera outages, or platform anomalies to TSOC leadership for resolution.

• Adhere to all Transcend policies, procedures, and confidentiality requirements.

Required Qualifications

• College coursework in Criminal Justice, Cybersecurity, or related field preferred.

• Prior experience in a Security Operations Center (SOC/TSOC), dispatch center, call center, security monitoring center, or military operations environment preferred.

• Strong computer proficiency; able to learn and operate multiple software platforms simultaneously.

• Ability to remain focused while handling high alert volume and multitasking across multiple screens and systems.

• Excellent written communication skills for accurate reporting and documentation.

• Ability to issue confident, professional verbal commands over public-address/talkdown systems.

• Strong situational awareness and decision-making abilities under pressure.

• Ability to follow detailed protocols and escalate appropriately based on threat level.

Core Competencies

• Attention to Detail: Accurately reviews alerts, videos, and event data.

• Critical Thinking: Quickly identifies threat indicators and determines response levels.

• Communication: Clear, concise reporting and effective talk-down command presence.

• Composure Under Pressure: Remains calm and decisive in high-stress situations.

• Integrity & Confidentiality: Protects sensitive client data and internal procedures.

• Accountability: Demonstrates reliability in shift coverage and documentation

standards.