Payroll Client Services Specialist

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

• An opportunity to continue build and advance your career in payroll and customer service, within a fast-paced, innovative company.
• Contribute to a company making a global impact on the future of work.
• Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork.
• Opportunities for continuous learning and career development, with access to training programs and mentorship.
• Competitive compensation and benefits.

What you bring

• Experience in processing end-to-end Payroll or equivalent experience.
• Deep understanding of payroll specific to the region or sub-region of application.
• Experience in client-facing roles
• Analytical mind and exceptional problem-solving skills to tackle complex issues and escalations.
• Thriving in a fast-paced, international environment: you're adaptable, enjoy collaborating across cultures, and strive to improve workflows for increased efficiency.
• Excellent communication skills: fluent in English, comfortable with asynchronous communication, and proficient in using collaboration tools like Slack.
• Team player: you demonstrate the ability to mentor and support colleagues, collaborate effectively across departments, and manage escalations with confidence.
• Bonus points: experience working remotely is a plus, but not required.

Key Responsibilities

• Serve as specialist level support for all inquiries or issues related to employee payroll runs.
• Regional Specialist for all products: Act as the specialist for all payroll-related matters in your assigned region or sub-region, ensuring all stakeholders are informed of any changes, delays, or updates.
• Function as a main point of contact for urgent issues and customer escalations and join customer video calls to find quick solutions.
• Work autonomously on customer escalations and diligently bring them to quick resolution.
• Collaborate seamlessly: work hand-in-hand with various teams, including Customer Experience, Payroll Operations, and others, to deliver exceptional support and meet service level agreements (SLAs).
• May be assigned to specific customers to deliver premium support, ensuring high satisfaction and timely issue resolution

Practicals

• You'll report to: Manager, Payroll Client Services
• Team: [Payroll] - [Payroll Client Services]
• Direct reports: None
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify;
• Start date: As soon as possible

Application process

Roughly 1.5 hours across 6 weeks

1. Interview with recruiter
2. Interview with future manager
3. Interview with senior manager
4. Prior employment verification check

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