Description
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
Who you are
- Highly motivated and growth-oriented. You're excited by the prospect of building a
- tech-driven claims org.
- Passionate adjuster who cares about the customer and their experience.
- Empathetic. You exercise empathy and patience towards everyone you interact with.
- Sense of urgency - at all times. That does not mean working at all hours.
- Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest.
- Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
- Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
- Anti-status quo. You don’t just wish things were done differently, you action on it.
- Communicative. (we'd love to know what this means to you)
- And did we mention, you have a sense of humour. Claims are hard enough as it is.
What we need
- Ability to handle high frequency, low value and low severity claims across a variety of lines, particularly property and liability from ‘cradle to grave’
- Attention to detail and the ability to provide quality interactions with stakeholders, clients and customers to the high standards required by our business
- Excellent customer service skills.
- Strong organisational skills and the ability to prioritise your workload.
- Ability to work to system driven SLAs and workflows.
- Strong communication skills - both written and oral.
- Comfortable working in a fluid role in a fast paced environment
Requirements
- Minimum of 2 years of experience in UK claims in all or any of the following:
- Commercial Property
- Personal Property
- Low Value Public or Products Liability
- Personal accident claims would be advantageous
- Claims authority of £5000 or more in current role
- Awareness of current UK trends associated with Insurance and the wider market impacts
- Curious and motivated by problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
Benefits
- Generous health-insurance package with nationwide coverage
- Pension plan with employer contributions
- Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energised!
- Industry Qualifications paid by us (after a qualifying period)
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
