Bookkeeper / Assistant Property Manager
Job Type: Full-Time
Work Hours: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time, with a 1-hour break
Salary: $
Job Overview:
We’re seeking a highly organized, resourceful, and proactive Bookkeeper / Assistant Property Manager who will play a pivotal role in daily bookkeeping of all entities to support a fast growing founder/CEO in managing daily operations, communications, and special projects. This role will also involve property management responsibilities, requiring experience or familiarity with property operations, tenant relations, and vendor coordination. Excellent English communication skills and a strong problem-solving mindset are essential.
Key Responsibilities:
- Perform daily/monthly bank reconciliations on AppFolio and Quickbooks for all entities
- Managing inbound calls and routing to appropriate parties (management, leasing agents, maintenance, including handling and coordinating all maintenance requests)
- Ordering materials, coordination between the general contractor and outside sub-contractors
- Manage the web based marketing sources and property photographs to generate leads
- Guide potential tenants through our current offerings to meet their needs & direct them to appropriate scheduling/application platforms
- Provide virtual support on scheduling showings and conveying pricing
- Work to resolve tenant issues, troubleshoot problems, and escalate complex cases to higher levels of support as necessary
- Maintain accurate and detailed records of tenant interactions, feedback, and resolutions in the management system
- Start/Stop utility services as needed including handling all utility billing/payments online with LADWP and SOCAL GAS
- Process invoices via management software
- Draft various notices as needed
- Act as a general administrative assistant to help manage tenants, vendors, and in-house tasks
- General office management (office supply orders, etc.) and ownership errands and administrative requests
- Perform market rent research to ensure current pricing is in line with market
- Locate and research potential new acquisitions
- Manage contact lists
- Calendar and appointment management as needed
- Prepare tasks and reminders for the team and follow up as needed
- Ability to reach out/source vendors for procurement, dealing with utility companies, etc.
Qualifications:
- Proficient in bookkeeping using AppFolio and Quickbooks
- Strong written and verbal communication skills
- Ability to analyze and resolve customer issues effectively and efficiently
- Comfortable using various property management systems and other Google/Microsoft products
- Ability to prioritize tasks and manage time effectively to meet service level agreements
- Ability to adapt to changing processes and procedures in a dynamic work environment
- Knowledge of customer relationship management
