Transaction Processing Analyst

What you’ll bring to the table: (Responsibilities)

• Monitor technically and operationally complex credit card processing environments to ensure alignment and proper tracking to designated SLAs; troubleshoot network health issues.
• Monitor credit card processing information using tools such as Salesforce Lightning, Domo, and Excel.
• Provide analytical insight on projects and their impact to the business at large.
• Proactively identify issues with current processes and follow through on implementing solutions.
• Work cross-functionally with Partner, Data Science, Technology, Operational, and Support teams.
• Conduct research when issues arise regarding member credit card data.
• Pursue and maintain best practices for card processing management, including compliance.
• Audit credit card processing information input for accuracy.
• Actively engage in learning the payments ecosystem, demonstrating curiosity and initiative in mastering knowledge around card network processes and emerging technologies.
• Willingly step in to assist team members, leadership, and cross-functional partners to ensure business continuity and success

Do you have the right mix of ingredients: (Requirements)

• College degree or commensurate experience.
• 5 years of business experience in the credit card processing industry.
• Critical and analytical thinking— enjoy working with numbers to find patterns and insights in card-linked offer data.
• Highly motivated to deepen expertise in the payments industry and build the skills needed to assume increased responsibility developing into a Subject Matter Expert role.
• Desire to grow into a future leadership role.
• Strong interpersonal, verbal, and written communication skills.
• Working knowledge of Microsoft Office tools (Excel, Word, Outlook) and Salesforce Lightning.
• SQL and Python experience is helpful but not required.
• Ability to navigate databases and use Excel as an analytical tool (VLOOKUPs, etc.)

What you’ll love about us:

Comprehensive benefits package, which includes:

• This is a full time, exempt position, and the base compensation for this opening in Chicago is expected to be $85,000-$100,000 annualized, depending on level, candidate experience, skills and other factors. This position is eligible for a 7.5% bonus with a total comp of $91,375-$107,500.
• • Competitive Paid Time Off and company holidays
  • Generous dining reimbursement when you dine with our restaurant clients
  • 401(k) plan with a company match
  • Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
  • Partnership with Rx n Go, offering certain prescriptions for free
  • Two dental plan options and a vision plan
  • Flexible Spending Accounts and a pre-tax commuter benefit program
  • Accident, Critical Illness, and Hospital Indemnity Insurance Plans
  • Short Term and Long Term disability
  • Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
  • Employee Life Assistance Program
  • Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations. Catered lunch provided on site on Tuesday's.