Job Title: Head Of Product
Level: Senior
Working Hours: Full Time (40h/Week)
Contract: Contractor (PJ), Employee (CLT)
Location: Remote (Brazil)
Your Team 👥
You will report to our Chief Product & Business Officer, working as a Senior peer to the Chief Technology Officer, and join the R&D team. On TheOrg you can view the complete structure of our organisation, including information about every team member, hiring managers and the size of each department.
Who We Are Looking For ✏️
Rocket.Chat is seeking a strategic, high-impact product leader to own the end-to-end product management function for our secure communication and collaboration platform. This role will guide our product vision, drive execution across multiple product lines, and ensure tight alignment between customer value, commercial strategy, and engineering execution. You will provide leadership to a cross-functional team of Product Managers and Product Designers. This is a pivotal role shaping Rocket.Chat’s future as the industry leader in secure, decentralized collaboration.
Mandatory Hard Skills 🎯
- 8+ years of product management experience, with 3+ years leading PMs and/or Designers;
- Proven experience operating at senior product leadership levels (Head of Product, Lead PM, Director of Product, etc.);
- Strong capability to bridge business objectives and technical execution;
- Experience in on-premises deployed software, open-source platforms, developer tooling, collaboration products, or high-security/regulated environments;
- Demonstrated success in building and scaling product teams and processes;
- Exceptional communication and storytelling abilities, comfortable operating at the executive level and communicating directly with customers;
- High accountability, strategic clarity, strong prioritization instincts, and a bias toward action;
- Passion for open-source culture, secure communication, and empowering global teams.
Desirable Hard Skills 💕
- Experience with enterprise security, self-hosted deployments, or government-grade compliance;
- Experience scaling product for global customer bases across multiple regions (NORAM, EMEA, LATAM, APAC).
Soft Skills ✨
- Passion: Genuine enthusiasm for what you do and how it contributes to our company's mission;
- Dream: Proactively seek out opportunities and challenges to achieve extraordinary results. If you're someone who takes initiative and is always striving to improve, you'll fit right in;
- Own: Take ownership of your work, set high standards for yourself, and be accountable for outcomes demonstrating a strong sense of responsibility and commitment;
- Trust: Recognizing the importance of trust and support and actively working towards a collaborative and inclusive workplace;
- Share: Communicating openly and transparently, ensures clarity and honesty in interactions.
What You'll Do 🖥️
Product Leadership & Strategy
- Work with company leaders to define and communicate a cohesive product strategy that advances Rocket.Chat’s security-first mission and commercial growth objectives;
- Translate company strategy into product roadmaps, working jointly with Engineering and GTM leadership;
- Drive prioritization aligned with market opportunity, customer needs, and technical feasibility;
- Ensure the product portfolio supports 40%+ year-over-year growth, pricing discipline, and strong regional GTM performance;
Cross-Functional Alignment
- Collaborate closely with Engineering (CTO), Sales, Marketing, Customer Success, and Support to ensure product consistency across the lifecycle;
- Serve as the connective tissue between technical teams and the commercial organization, ensuring transparency, rapid learning, and data-driven decision-making;
- Represent Product in executive discussions on roadmap tradeoffs, customer escalations, pricing strategy, and growth initiatives.
Team Leadership
- Directly lead and develop the Product Management and Product Design teams;
- Establish a high-performance culture emphasizing ownership, customer-centric thinking, and strong execution discipline;
- Implement product processes and rituals that improve velocity, quality, and cross-team clarity (e.g., quarterly planning, product reviews, discovery cycles).
Product Execution & Delivery
- Oversee delivery of customer-facing features, platform capabilities, and strategic initiatives (e.g., secure collaboration features, on-premise deployments, AI integrations);
- Ensure product requirements are clear, validated, and tied to measurable outcomes;
- Champion UX excellence and design consistency across Rocket.Chat’s suite of products;
- Partner with Engineering and PMO leadership to remove blockers and maintain predictable delivery.
Customer & Market Insight
- Maintain a deep understanding of customer needs across regulated industries (government, defense, healthcare, finance);
- Lead competitive analysis and emerging trends to inform long-term product strategy (security, decentralization, AI, data sovereignty);
- Engage with customers, partners, and community contributors to validate assumptions and guide roadmap choices.
Metrics & Accountability
- Define key product metrics and ensure the team delivers against business goals;
- Maintain product-level reporting on adoption, usage, churn signals, and customer satisfaction;
- Drive a culture of evidence-based iteration grounded in user data, feedback, and analytics.
Benefits ✨
Check out our handbook to dive into each of our awesome benefits! At Rocket.Chat, we have tailored base pay ranges according to work locations. This approach ensures that we can competitively and consistently compensate our employees across different geographic markets.
- While we define an initial seniority level and budget for each role, this can be adjusted during the hiring process. The selection process itself — including interviews and assessments — helps us better understand where the candidate fits within our career framework and which grade they should be positioned in.
- To ensure fairness and consistency, all applications are accepted exclusively via our Careers site. Submissions through other channels will not be taken into consideration.
About Rocket.Chat 🚀
Rocket.Chat is the world's largest open-source communications platform. Built for organizations needing more control over their communications, Rocket.Chat Secure CommsOS™ is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in highly-regulated environments.
Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, the U.S. Navy and Credit Suisse trust Rocket.Chat every day to keep their communications completely private and secure. As Rocket.Chat we believe in reconnecting the world, one conversation at a time!
See yourself in that? So apply now! Check out our handbook for more information about our rocket.
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