Who We Are:
RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.
Our Mission:
We Exist to Grow Your Business...PERIOD.
Our Values:
- We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value.
- We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.
- We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.
- We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth.
- OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time.
Summary of Position:
We are seeking a passionate and driven Client Success Manager to join our growing team. In this role, you will be the primary point of contact for our valued clients, responsible for building strong relationships and fostering retention. Your key focus will be on growing client revenue through the development and execution of strategic marketing plans in collaboration with our internal expert teams. You will guide the strategic direction for your clients, helping them generate leads and optimize marketing costs while differentiating their brands in the market. Your ultimate goal is to become a trusted advisor, ensuring client satisfaction and exceeding expectations to establish long-lasting partnerships.
Position Responsibilities:
- Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals
- Define and drive the marketing strategy for each client
- Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system
- Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports
- Foster relationships with strategic partners for RYNO’s clients, ensuring satisfaction and retention, acting as a trusted advisor
- Expand client relationships by growing services delivered and revenues generated within your accounts
- Generate client referrals that result in new RYNO clients
- Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals
- Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics
- Mentor Client Success Coordinators
- Build strong relationships with both clients and the RYNO team
- Additional job duties as assigned by management
