Who We Are:
RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.
Our Mission:
Connecting people to local businesses that improve the quality of their lives.
Our Values:
- We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value.
- We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.
- We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.
- We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth.
- OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time.
Summary of Position:
The Web Services Manager leads RYNO’s Web Maintenance team, ensuring high-quality, timely delivery of web updates, technical fixes, and ongoing support tasks across our website portfolio. This role blends front-end technical understanding, strong operational leadership, and exceptional communication skills to drive consistency, clarity, and execution across internal and external resources. The ideal candidate is an organized proactive leader who thrives in a fast-paced environment, maintains calm under pressure, and sets a positive, solutions-oriented tone for the team. They ensure efficient workflows, enforce SLAs, uphold best practices, and support a high-functioning team that delivers excellent service and measurable outcomes.
Position Responsibilities:
Team Leadership & People Management
- Lead a team of Frontend developers, ensuring they have clear priorities, structured weekly cadences, and documented expectations
- Conduct weekly 1:1s with direct reports; provide constructive feedback, career development guidance, and coaching
- Maintain steady leadership presence, demonstrating composure, professionalism, and emotional maturity in all interactions
- Set and reinforce process standards, coding best practices, QA expectations, documentation requirements, and task ownership behaviors
- Produce weekly team summaries for leadership, highlighting trends, SLAs, risks, wins, and resource needs
- Monitor team health with individual audits and KPIs Responsible for training any team new hires and keeping the team up to date on any training requirements
- Represent the Maintenance team in Leadership meetings and activities with professionalism, clarity, and solution-orientation
Operational Management & Workflow Ownership
- Own daily/weekly prioritization across the Maintenance queue, ensuring tasks are properly assigned, scoped, and tracked
- Maintain strong alignment with other internal teams to ensure efficient handoffs and clear cross-team workflows
- Ensure the team follows established SLAs, escalation processes, and SOPs - acting as the primary operational owner of Maintenance SLAs
- Develop and maintain internal documentation, process maps, checklists, and workflow diagrams. Identify bottlenecks and propose process improvements to enhance efficiency and quality
- Serve as the Maintenance SLA owner - ensuring clarity, compliance, accuracy of assignment, and consistent interpretation across the team
- Monitor task turnaround time, backlog health, aging reports, and client-impact risks; escalate early when SLAs are at risk
- Oversee quality control for maintenance tasks, ensuring edits pass QA expectations before deployment
- Support the team in root-cause analysis for recurring issues and help implement preventative measures
- Ensure external resources receive clear direction and necessary access
- Provide oversight of vendor performance, ensuring tasks meet quality, communication, and SLA expectations
- Resource planning and workload distribution across internal and external staff
- Availability to support and accommodate our clients’ business hours as needed (All US timezones)
Communication
- Serve as primary point of contact for daily coordination with external vendor teams
- Acts as a trusted web-services authority for internal teams, offering guidance on the right path forward for client website needs and representing the web services team on client calls when requested to communicate site setups, constraints, risks, and solution options
- Collaborate with other leaders as needed for training or process-related discussions
Technical Understanding
- Maintain a working understanding of: Website related WordPress (themes, plugins, admin, page builders)
- Front-end structures (HTML/CSS/JS, templates, responsive layouts, multisites)
- Understand core patterns of RYNO’s web products
- Knowledge of server architecture and performance management (we use WPEngine)
- Understand typical error patterns in WordPress (PHP versions, plugin conflicts, host-level blockers)
- Leverage Salesforce for client communication, account management, and ticket management
- Leverage Wrike for project management.
