BT Support Specialist I

About the role:

Samsara is hiring an Onsite IT Specialist to join our IT team!. Samsara’s IT team works to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the BizTech Helpdesk team, you’ll be responsible for troubleshooting and assisting users with their technology and access. Your assistance will enable our people to stay online, connected and allow them to do their best work.

This is an in office position requiring 5 days per week in our Mexico City, Mexico office.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

• Help the Samsara team both in our Mexico City office and online to resolve their tech problems.
• Manage a ticket queue and seek opportunities to improve how we work.

Completing new hire onboarding including ordering and provisioning of laptops, client peripherals, telephony, and managing system access.

• Support hardware recovery and asset management.

Managing office endpoints like printers, laptops, conferencing room equipment, and more.Managing employee access to Samsara’s cloud infrastructure.Working closely with IT Specialists to deliver infrastructure projects and upgrades, including network connectivity, security audits, new SAAS roll-outs/integrations, scripting activities, etc. Documenting IT policies and procedures.

• Partner with adjacent tiers and teams for escalations and process enhancements.
• Drive core operations that keep the company secure and productive.
• Deploy and manage systems that foster collaboration and productivity at scale.
• Plan and integrate the tools and services which run our workplaces.
• Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices.

Minimum requirements for the role:

• A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or 4 years relevant job experience.
• Minimum 1 years of experience working onsite supporting employees in an IT environment.
• Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, etc).
• Basic networking experience
• Strong spoken and written English language skills.
• 8:00-5:00 Monday - Friday availability and occasional off-hours support for urgent technical issues or special events.

An ideal candidate also has:

• Knowledge of Apple products (Macbooks, iphones, etc).
• Experience with a ticketing system (Zendesk, Service Now, etc).
• A passion for learning and doing new things in a fast-paced environment.
• An affinity for working with all things electronic.