Deal Support Training Manager

About the role:

Samsara is looking for a Deal Support Training Manager to play a critical role in scaling the knowledge and skills of our Deal Support (Deal Execution + Deal Strategy) organization. This role will design, deliver, and manage learning programs to ensure our teams are equipped with the systems, processes, and policy knowledge needed to support our world-class sales organization. This role will have an outsized impact on the future of our sales organization by helping us Build for The Long Term as we grow past $1B in revenue.

You will partner with leaders across Samsara’s go-to-market teams to create and facilitate learning experiences that drive operational excellence. The ideal candidate has a deep understanding of adult learning theory and instructional design, combined with a passion for process improvement and empowering others to succeed in a fast-moving operational environment.

This is a remote position open to candidates residing in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft.
• You have an innate curiosity about how businesses work: You will learn the ins and outs of complex sales processes and go-to-market operations, and you'll be energized by finding ways to make them more efficient.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
• You are a team player: At Samsara, we help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

• Facilitate & Deliver Training: Facilitate engaging virtual and occasionally in-person instructor-led sessions for onboarding new team members and for ongoing continuous learning on topics such as new systems (e.g., Salesforce, CPQ), deal processes, and sales policies.
• Design & Develop Content: Partner with subject matter experts within Deal Support and Sales Operations to design, develop, and maintain training content, documentation, and knowledge base articles.
• Measure & Improve: Track, measure, and report on the effectiveness of training programs and their impact on team performance (e.g., deal velocity, data quality), using data and KPIs to identify opportunities for improvement.
• Identify Knowledge Gaps & Learning Needs: Proactively partner with managers and team members to understand day-to-day workflows. Shadow analysts and review deals to identify knowledge gaps and opportunities for targeted coaching and training.
• Manage Learning Projects: Manage multiple learning initiatives and projects simultaneously, from scoping and design to delivery and measurement, ensuring alignment with departmental goals.
• Champion Change: Drive change management for process and systems improvements within the Deal Support organization collaborating with cross-functional SMEs to ensure the team is prepared, supported, and equipped with the necessary resources to adapt to change.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally.

Minimum requirements for the role:

• 5+ years of experience in an enablement, training, or sales/business operations role, with a focus on creating and delivering training for internal teams
• Demonstrated skills leading engaging live or virtual learning experiences for technical and process-oriented topics
• Proficiency in Salesforce is required; understanding of the overall sales technology ecosystem is highly preferred
• Strong project management and organizational skills with the ability to manage complex initiatives from end-to-end
• Excellent communication and critical thinking skills, with the ability to distill complex processes and policies into clear, digestible training materials
• Expert skills with facilitation and content creation tools (e.g., Google Suite, Zoom, Articulate, Camtasia, etc.)

An ideal candidate also has:

• Salesforce/CPQ Experience
• Bachelor’s Degree in a related field or equivalent experience
• Training facilitation skills certification such as ATD Master Trainer or similar
• Experience in a technical writing and/or instructional design role
• Experience in a high-growth startup environment
• Familiarity with Process Improvement methodologies (e.g., Six Sigma) is a plus
• Bilingual - English (C1 to Native) & Spanish (C1 to Native)