Principal Business Systems Analyst

About the role:

In Samsara’s Core IT team, we work to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the Core IT team, you’ll be responsible for owning the technology and processes that enable our people to do their best work. This role will be eligible for remote work.

This is a remote position open to candidates residing in Canada only. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

• Drive delivery of IT Engineering and Services projects.
• Act as Scrum Master for the IT Engineering and Services team.
• Manage IT’s engagement with the rest of the business including gathering requirements, coordinating resources, planning timelines, and communicating with stakeholders.
• Drive operational excellence: Develop a deep understanding of IT operations (financials, services, performance metrics, SLA’s, etc.) and work with IT management to provide rich context and drive decision-making.
• Develop, evaluate, and refine business processes and propose strategies for improvement.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 8 years of experience in an IT project management capacity.
• Excellent JIRA skills & experience with JIRA configuration.
• Experience managing Scrums, especially in the IT environment, and Agile and Kanban methodologies.
• Must reside in Canada.

An ideal candidate has:

• Excellent interpersonal communication skills with an ability to build relationships and work across multi-functional organizations.
• Demonstrated ability to manage multiple concurrent projects end-to-end.
• Strong data management and analysis skills (including Google sheets / Excel, Splunk, etc).
• Highly organized and detail-oriented approach, with the ability to prioritize; an independent and flexible problem solver who can adapt in a dynamic environment.
• Experience with corporate security and compliance programs (operating internal controls, preparing evidence for audits, and ensuring proper data handling by responding to requests under GDPR, CCPA, or other privacy regulations).