Sr. Business Technology Support Specialist

About the role:

Samsara is looking for a driven IT Specialist to help create and support Samsara's cloud-first IT strategy, enabling rapid company growth. A typical day may include new site planning, network bring-up/troubleshooting, managing vendors, evaluating new products, responding to internal requests for support, or developing automation to enable us to work better.

Our technical team brings a diverse set of technical interests and experiences, from hacking on home automation, modding and racing their cars, building gaming computers, and automotive applications for wireless technologies. We're looking for technically minded builders to join our fast-growing team, where you can have a big impact on the success of the product and the company.

We are excited to have multiple openings. We are looking for candidates that are able to work both east coast and west coast hours.

This is a remote position open to candidates residing in Canada only. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

• Demonstrate strong admin experience in managing SaaS applications such as Okta, Google Workspace, Slack, and Zoom.
• Have a solid understanding of Okta, including app integrations, automating rules etc.
• Deploy and manage systems that foster collaboration and productivity at scale.
• Plan and integrate the tools and services which run our workplaces.
• Configure and manage cloud-based telephone systems, including call routing, IVR management, system integration with CRM, and end-user handsets/softphones.
• Utilize knowledge of Apple products (Macbooks, iPhones, etc).
• Maintain an escalated tickets queue and respond to requests in a helpful and timely way.
• Document IT policies and procedures.
• Seek opportunities to improve how we work with an eye on continuous improvement & process optimization.
• Drive core operations that keep the company secure and productive.
• Mentor new hires as the organization grows quickly.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Minimum of 6 years of experience working in an IT Role.
• Must have experience working with Okta, Google Workspace.
• Must have a minimum of 2 years of Tier II escalation support experience.
• Must reside in Canada.

Preferred Requirements for the role:

• Bachelor’s Degree in a STEM related field (Science, Technology, Engineering or Math).
• Technical Certification.