Strategic Customer Success Manager - Public Sector

About the role:

Our Strategic Customer Success Managers pick up where our Implementation team leaves off, working closely with our largest Public Sector customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.

This a position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

You should apply if:

• You want to impact the Public Sector: You’ll be working with cities, states, school districts, and universities that help run our world. You'll work with them to help them operate more efficiently, safely, and drive citizen value through their services.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platfor.
• Lead internal Samsara coordination with cross-functional leaders to develop solutions for complex Public Sector challenges.
• Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value.
• Orchestrate executive business reviews with our customers’ decision makers and Samsara’s executive leadership where we look back at past successes and align on upcoming goals.
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
• Deeply understand Samsara’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
• Serve as a mentor to the wider Customer Success and Support teams.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 5+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• Enterprise SaaS experience and Government executive engagement preferred.
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem solving skills.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.

An ideal candidate also has:

• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving and supporting large-scale solutions for Public Sector organizations
• Thrives in an unstructured, fast-paced, and change-heavy environment