Scrum Master/Technical Business Analyst, Telecom

Company Profile

At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally-native, data-empowered solutions. Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success.

Overview

We are seeking a highly analytical and technically adept Technical Business Analyst (TBA) to support telecom service delivery and service assurance systems. This role will facilitate stakeholder working sessions, develop and prioritize business requirements, work with development teams, organize and execute sprint planning and sprint execution, UAT and manage tool demonstrations to optimize user experience for operational tools.  

Sitting at the intersection of business process and technology, this role requires a blend of analytical rigor, communication finesse, and technical understanding to translate complex requirements and development into actionable solutions that drive delivery efficiency and operational excellence. This role will work closely with system architects, business users, and technology teams to ensure alignment across the full delivery lifecycle. This position is fully remote working MST to EST hours. All qualified candidates MUST be authorized to work in the United States without requiring visa sponsorship now or in the future. Please note that we do not work C2C.

Responsibilities

• Analyze and Evaluate Systems: Review, analyze, and evaluate information technology systems, data flows, and operational processes across product service delivery and testing
• Lead Requirements Gathering: Conduct end-to-end requirements elicitation through interviews, workshops, and independent research. Translate business needs into clear, actionable functional and technical specifications.
• Bridge Business and Technical Teams: Act as the primary liaison between users, business stakeholders, and technical/development teams to ensure accurate understanding and implementation of requirements.
• Support Agile Delivery: Lead Agile ceremonies including sprint planning, backlog grooming, and stand-ups; ensure user stories, acceptance criteria, and deliverables are clearly defined, validated, and tracked in JIRA.
• Document and Communicate: Prepare and maintain comprehensive documentation such as business requirements, process maps, system issues, defects and resolution logs. Present findings and recommendations clearly to both technical and non-technical audiences.
• Collaborate Cross-Functionally: Partner with product owners, architects, engineers, and delivery teams to align system design and implementation with business goals and service delivery needs.
• Test and Validate Solutions: Support QA and UAT processes by verifying that delivered functionality meets business and technical requirements.
• Optimize Tools and Workflows: Recommend and support enhancements to key delivery systems to streamline engineering processes.
• Drive Continuous Improvement: Use data-driven insights to identify performance gaps, propose workflow refinements, and contribute to the evolution of telecom service delivery capabilities.