Head of Wealth Management Operations

About Savvy Wealth:

Wealth management is a $545 billion industry in the US, yet remains archaic and inefficient with low technology penetration. 75% of financial advisors don’t offer digital communication beyond email, and 62% still build financial plans manually in Excel. This leads to a poor client experience and results in financial advisors spending over 70% of their time on non-client facing, manual work.

Savvy is changing that. We’re building the most advisor-centric platform in wealth management: a digital-first solution that modernizes human financial advice. Advisors who partner with Savvy tap into AI-powered software, automated sales and marketing, and seamless back office workflows to scale faster and spend more time with clients.

We’ve raised over $105M to date from Thrive Capital, Index Ventures, Canvas Ventures, Mark Casady (former LPL Financial CEO), and other top-tier investors. Our team is made up of repeat founders and operators who’ve helped build Airbnb, Square, Brex, Carta, Facebook, $200B+ RIAs, and more.

Savvy is at a pivotal point in its growth trajectory, having established strong product-market fit in providing a modern platform to financial advisors. We’ve surpassed $2.2 billion in AUM in less than three years, grown 600%+ in the last 18 months, and are entering the next phase of the company which involves rapid expansion of our product offering and continued revenue growth. Come help us scale!

The Role:

Savvy is looking for a Head of Wealth Management Operations to design, lead, and scale the operating backbone of a fast-growing, technology-enabled wealth management business. This leader will own all core operations across our RIA and introducing broker-dealer, ensuring that our supervision, service, and back-office workflows are compliant, efficient, and power delightful advisor and client experiences.

The right candidate is a proven leader that will play a critical role in scaling our operational infrastructure and continuously improving our support of the Advisory team. This individual will be expected to work closely with Savvy’s Engineering, Product, and Design teams to streamline RIA & B-D operations through the use of automation and AI.

This role is ideal for someone who combines deep operational expertise in hybrid wealth models with a builder’s mindset and an instinct for automation, measurement, and continuous improvement.

Responsibilities:

Operational leadership & scale

• Own and evolve the operating model for our wealth management platform across both RIA and broker-dealer entities, including service, supervision support, onboarding, maintenance, trading, and money movement.

• Foster a culture of innovation, white-glove support, and continuous improvement.

• Collaborate closely with Engineering, Product, and Advisory teams to drive innovation through all parts of RIA & B-D Operations.

End-to-end process design

• Map, redesign, and standardize core workflows including:

  • KYC/AML, suitability, Reg BI and advisory documentation

  • trading, rebalancing, cash management, and billing feeds

  • client service requests and lifecycle maintenance

  • advisor transitions and rep onboarding

  • client onboarding / ACATs / account opening

• Remove friction between channels so advisors and clients experience “one firm,” not two regulatory models.

Broker-Dealer Operations

• Establish and manage the day-to-day operations of Savvy’s Broker-Dealer, including account opening, transaction processing, supervision, and trade surveillance.

• Partner closely with Savvy’s Engineering, Product, and Design teams to identify and implement appropriate platform improvements to support the growth of Savvy’s BD entity.

• Work closely with the CCO and FINOP to ensure adherence to FINRA rules and broker-dealer regulatory obligations.

• Maintain and update required supervisory procedures (WSPs) and coordinate with Compliance and Legal on regulatory filings and exams.

• Ensure seamless integration and reconciliation between clearing firm systems, CRM, portfolio management tools, and compliance systems.

• Implement supervisory tools and technology for broker-dealer oversight, including email and trade surveillance systems.

Advisory Operations

• Oversee client billing processes and ensure accurate, transparent fee structures.

• Own performance reporting, regulatory and compliance reporting.

• Maintain relationships with custodians and third-party tech providers; ensure proper data reconciliation.

Technology + automation ownership

• Translate operational needs into product/engineering roadmaps and drive delivery.

• Lead adoption and optimization of our tech stack.

• Identify automation opportunities and reduce manual work through tooling, integrations, and AI-assisted workflows.

Metrics, controls, and performance

• Define and monitor operational KPIs and SLAs (cycle times, error rates, NIGO rates, service quality, advisor satisfaction, and cost-to-serve).

• Implement strong operational controls and vendor oversight across custodians, clearing firms, and third-party providers.

Must have:

• 8–12+ years of progressive operations leadership in wealth management, including direct experience in a hybrid RIA + broker-dealer environment (or running operations for both entities).

• Deep familiarity with the practical differences between FINRA BD operations and SEC/state RIA operations, and how to integrate them into a cohesive client/advisor experience.

• Proven record of scaling teams and processes in a high-growth setting.

• Strong process design chops: you’ve personally rebuilt workflows and reduced cycle time/error rates.

• Tech-forward operator who has led system implementations and automation projects; fluent working with Product and Engineering teams.

• Excellent people leadership and cross-functional communication.

• Hands-on experience with:

  • Client billing and performance reporting

  • Custodian administration and integrations (e.g., Schwab, Fidelity, Pershing)

  • Compliance reporting and regulatory audits

  • Strong command of operational risk management, process optimization, and systems implementation.

• Extensive experience using third party tools to power wealth management operations, including leveraging AI tools (e.g., ChatGPT/Claude, analytics copilots, automation) to speed up research, synthesis, and operational workflows.

• Ability to thrive in a fast-paced, high-pressure, and often ambiguous environment

• Active Series 7 and 66, Series 65, CFA or CFP

Nice to have:

• Series licenses (24/9/10) or prior registration as a principal.

• Operations leadership at a technology-enabled or digitally native wealth/fintech firm.

• Experience with multi-custodian and/or clearing firm environments.

• Familiarity with common Wealth Operations Tech stack.

• Prior responsibility for exam/audit operational readiness across both BD and RIA entities.

Benefits:

• Competitive salary and equity package

• Unlimited PTO + paid company holidays

• Access to holistic medical, dental, and vision plans

• Company 401(k), Commuter, and HSA/FSA plans

• NYC office in the heart of Manhattan

• Lunch and snacks provided in the office

• Access to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right care

• Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)