Client Success Partner

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a dynamic agency specializing in Amazon account growth, performance optimization, and data-driven e-commerce management. They support brands through strategic campaign oversight, analytics, and proactive client communication, helping businesses scale effectively within Amazon’s ecosystem. Their approach combines expertise, collaboration, and continuous improvement to drive measurable results for clients.

Location

Fully Remote | 9 AM - 5 PM EST

Role Overview

The Client Success Partner will serve as the main point of communication between clients and internal teams, leading meetings, answering inquiries, presenting performance data, and managing expectations. This role requires strong familiarity with Amazon’s ecosystem, hands-on experience with Amazon tools and analytics, advanced Excel skills, and the ability to use AI tools to support data insights and client communication.

Key Responsibilities

Client Management & Communication

• Serve as the primary point of contact for clients, running meetings and managing ongoing communication.

• Provide regular updates, including performance metrics and campaign data.

• Manage expectations and act as a trusted advisor, guiding clients through Amazon strategies and best practices.

Account Strategy & Optimization

• Collaborate with the team to strategize and implement Amazon campaigns aligned with client goals.

• Monitor key performance indicators (KPIs) and ensure campaigns stay on track.

Use of Amazon & AI Tools

• Utilize Amazon tools such as Amazon Seller Central and Amazon Advertising to monitor account performance and manage campaigns.

• Apply AI tools to support data analysis, trend prediction, and optimization opportunities.

Reporting & Analytics

• Present regular performance reports, explaining insights, key metrics, and actionable recommendations.

Qualifications

Experience

• 2+ years of experience in Amazon account management or a closely related role, preferably in an agency environment.

• Proven experience working with Amazon tools such as Amazon Seller Central and Amazon Advertising.

• Advanced Excel experience for data management and analysis.

• Demonstrated client-facing experience, including managing relationships and leading discussions.

Skills

• Strong communication skills, with the ability to explain technical concepts clearly.

• Comfortable using AI tools for insights, automation, or optimization.

• Confident, client-oriented, and capable of managing expectations effectively.

What Success Looks Like

• High client satisfaction driven by proactive communication and strong relationship management.

• Regular, clear updates that address client questions and provide actionable insights.

• Well-managed and optimized campaigns that improve sales, visibility, and overall performance on Amazon.

Opportunity

This role offers the chance to drive meaningful client results within a fast-moving Amazon ecosystem while working closely with a collaborative team. It provides growth opportunities in performance optimization, client strategy, and data-driven account management.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets