Virtual Assistant - Customer Service & Administrative Support

Location: Remote (Work from Home)
Schedule: Full-time, Mon–Fri (8am–5pm, CST or EST)
Compensation: $1,200 USD per month

ABOUT OUR CLIENT

Our Client is focus on giving professional cleaning services, known for reliability, quality, and customer care. They help households maintain clean and comfortable environments while delivering exceptional service. Their mission is to make life easier for our customers by providing professional cleaning and excellent customer support.

ROLE DEFINITION

We are looking for a Virtual Assistant – Customer Service & Administrative Support to be a key point of contact for our customers and internal team. This person will ensure smooth communication, efficient scheduling, and accurate payment processing. It’s an excellent opportunity to become an integral part of a well-established brand and contribute to the success of our daily operations.

WHO ARE WE LOOKING FOR

We are seeking a reliable, customer-focused, and detail-oriented professional. The ideal candidate will have prior experience in customer service, administrative support, or scheduling, strong organizational skills, and a professional yet warm phone manner. This role requires someone who is comfortable managing multiple tasks, handling sensitive customer communications, and working independently in a remote environment.

RESPONSIBILITIES

1. Customer Service

a.- Customer Inquiry Handling:

• Answer incoming calls and respond to inquiries in a friendly, professional manner.
• Book cleaning appointments and manage schedules efficiently.
• Relay updates, changes, or special instructions to cleaners.

b.- Appointment Coordination:

• Manage daily, weekly, and monthly schedules for cleaning staff.
• Use scheduling software to maintain accuracy and avoid conflicts.
• Provide clear confirmations and updates to both staff and customers.

2. Administrative Support

a.- Day-to-Day Support:

• Provide administrative assistance as needed.
• Keep accurate records of customer interactions, schedules, and company documents.
• Manage and organize company emails.

b.- Task Tracking:

• Follow up on outstanding tasks and ensure timely completion.
• Assist with reporting and internal updates to management.

3. Collections & Payment Processing

a.- Payment Management:

• Contact customers to collect payments after jobs are completed.
• Record and process payments accurately using company systems.
• Follow up on outstanding balances in a professional manner.

b.- Customer Relations in Collections:

• Handle sensitive payment discussions with diplomacy and professionalism.
• Ensure positive customer experience while resolving balances.

QUALIFICATIONS

• Excellent communication skills in English (verbal and written).
• Prior experience in customer service, scheduling, or administrative roles preferred.
• Strong organizational and multitasking skills.
• Reliable internet connection and professional home office setup.
• Ability to work independently with minimal supervision.
• Familiarity with CRM, scheduling software, or VoIP systems (RingCentral, Zoom, etc.) is a plus.