Technical Support Specialist - Remote US

The Opportunity

Our company is continuing to grow and we’re looking for a talented Technical Support Specialist to join the team! As a Technical Support Specialist at Seamless.AI, you will manage technical and strategic questions from our customers primarily through email and scheduled customer calls.

Our platform empowers sales and marketing professionals with real-time contact data through our search engine, browser extension, and AI-powered validation and verification. To be successful, you’ll need to quickly develop deep expertise in our products and services, enabling customers to achieve the best possible outcomes with our platform.

Responsibilities

• Work 100% remotely to assist customers, resolving issues through email, calls, and other communication channels.
• Deliver positive, professional, and solutions-oriented support to sales, marketing, and service professionals across our customer base.
• Communicate thoughtful, customized solutions that help customers overcome challenges and grow their business.
• Demonstrate composure, resilience, and adaptability as customer needs evolve and case volumes shift.
• Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues, collaborating with product and engineering teams as needed.
• Partner with account managers and sales teams to identify opportunities for customer growth and expanded platform adoption.

Skillset

• Passion for delivering exceptional customer experiences with prior support experience via email, chat, and calls.
• Strong technical troubleshooting skills with the ability to investigate, diagnose, and fully resolve issues.
• Proven success handling complex technical support cases and guiding escalations through to resolution.
• Quick learner with expertise in software and an interest in APIs, CRM integrations, and solving technical challenges.
• Excellent verbal and written communication skills.

Education and Requirements

• 1-3 years of technical customer support experience, ideally in SaaS or with a software product
• Experience with Salesforce Service Cloud ticketing system highly preferred
• CRM experience is a plus

Check out what our employees think about working at Seamless: CLICK HERE